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The is a great app that we use on multiple store, it make the return process simple and it comes with super responsive support. Full five stars!
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically .
Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days.
We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue.
Regards,
Team Returns Center
Very nice customer service. They responded almost instantly! I was looking for a returns center for a long time and finally found a good one.
I am new to this app and quite impressed by the quality of service. The support team is amazing and resolve my questions instantly.
I'm starting to use this app, it work s very well. Support time is awesome. Thanks again for the quick response. I would have liked to put 10 stars
Great, and very quick customer service. Very friendly and supportive team. Would highly recommend AfterShip for simplifying international returns :)
Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.
Good about this app:
1. have own subdomain URL for the return page
2. Absolutely free!
3. Easy to follow instructions for customer
4. Providing a link for return on shop gives customer more confidence when making a purchase decision.
Suggestion:
1. Provide a place for the customer to submit returning item shipment track number.
2. Good to have exchange instruction template.
The app looks great, with lots of great functionality including the ability for green returns, which is a massive USP. Love it
Good app, good service. It would be great if it will be possible to automatically create giftcard. Nice app