AfterShip Returns & Exchanges , 2,273 条评论
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Terrible support.
They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.
I really do like the app but the customer service isn't the best. I reached out for a question about my return window being 14 days (I had a customer submit a request well after her 14 days had past. - months) I was advised to refer to a screenshot of my return window. I wanted to know how this was possible. I never recvd a response. Only until I advised I would write a review.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We have assigned a support executive to investigate and resolve your concern. Please check your inbox, as we have dropped an email to you.
We regret the inconvenience caused to you.
Regards,
Team Returns Center
i used to love this app but now im soo disappointed with the new update/price :(
It's very basic and is pulling using the wrong address for returns. Not too sure if I am going to keep this or not.
really nice app. but not loving the huge price increase. for such a simple app, the cost is not merited. and on top of that, you only get 20 returns a month for 40 bucks. that's highway robbery. that's a sure fire way to slowly start losing customers. sadly I will have to start looking for a better alternative. ugh!
Questionable Pricing since latest update.
Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me.
Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.
Thank you for sharing your feedback.
It is unfortunate to know that you didn't have the best experience with customer support and our app.
Your feedback has been registered for the customer support so that they can help you on priority.
Also, we've reviewed your concern with login & label generation. I would like to inform you that the login issue is already resolved and to fix the label generation concern we've escalated it to our Postmen development team and we will surely get back to you via chat and email once it will be fixed.
Rest, please be assured that you are our valued user, and we are committed to providing the best support at all times.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Returns Center
UPDATED: Sorry guys, I totally understand charging for the service, but your price points are so far wrong it is not funny in the app ecosystem. Uninstalling.
Running an apparel business, if I didn't have a rock solid returns system for wrong sizing I am not sure the business stays viable. AfterShip does the job better than the others I have tried.
https://onlinecyclinggear.com
This is not advanced software and can become very expensive once you start to do any volume of returns. The overseas support not v good. They usually answer a different question or don't understand.
But the WOSRT thing they have done is after 1 year of my using the app - yesterday none of my team could log-in. Without advising they added a cost per user to the system!!! I could understand if this was really advanced enterprise software - but its not. Now on top of the expensive usage charge I must pay per user seat. Awful case of trying to milk additional cash from existing users.
If I could turn back time I would have picked a different provider. I will get off this app as soon as I have a space to do so. Zero stars from me.