评论 (1,286)
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App works as it should and good customer support.
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Wonderful customer service! We had a technical question and their team went above and beyond to schedule a Zoom call and make sure they answered all of our questions in as much detail as possible. Highly recommend!
Nous utilisons cette application pour gérer nos retours produit. La mise en place est simple, on s'y retrouve facilement dans l'interface, et il y a de nombreuses options pour adapter le processus de retours à nos besoins. En plus, l'équipe support est très réactive et à l'écoute.
great app! It does exactly what I was looking for to manage my returns. Very responsive and helpful customer service!
Update on sept 2034
Tech support is quick to respond, Moazzam helped immediately with my request.
Still happy with the app.
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I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process.
Other than this i'm happy with the app, it's easy to set up and works as described!
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We need to get alerts when customers file a return. It's crazy this is not possible with the app.
Too busy to check it daily, we should be noticed/flagged when someone files a return.
When are you including this feature?
This the only major complaint.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
we just started using this app, so far so good! the customer service is fast and professional, thank you!
zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.
The customer service is always really helpful! They always help us to solve our problems quickly, through the chat!
Download the app, and the setup was easy and smooth. I had some questions that got answered very quickly. I feel good that my customers will have a great experience using this app.
Great app and super helpful! They are always willing to help and its a really good customer experience