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sanjeet was super helpful and quick to resolve my issue. Thank you so much for your help Sanjeet! really recommend after ship returns help if you need support
Reliable, fast and competent customer service!! Great guys in the chat support as well as the app itself! Definetly a recommendation!
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically .
Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days.
We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue.
Regards,
Team Returns Center
Excellent support. Live chat available directly within the app and they were able to help me solve a small issue right away. The interface is very easy to use and the app is well designed.
Very helpful customer service and helped me solve my issue. Quick responses and made sure the problem got fixed in a timely manner.
Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...
The best CS you will encounter! Great work Aftership. Samad handled all of my problems. He's the best! They have alot of great useful apps.
Really simple to use. It'd be great if it could integrate with our DPD Uk courier for label generation
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensures that your experience with us becomes the best.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
Regards,
Rupam Sarma Tamuli
Team Returns Center
So far so good, but early days! Still integrating it with the store but staff have been quick to help.
So far so good! It can be confusing between this in another product they have sharing the same interface.