AfterShip Returns & Exchanges

great app and easy to set up. makes returns 1000% easier! highly recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great app. It has provided our customers with a great customer experience and at the same time has significantly reduced the time we spend processing returns.

AfterShip allows us to seamlessly integrate our return & exchange program into our site with a user friendly interface that guides our customers every step of the way.

Very helpful app

Kevin Ly
LYSON MEDIA™

Awesome app but extremely disappointed they are discontinuing it and making you pay like $40 a month for the new one.

Absolutely love it! I am very happy with the app. It helps me organize my store's return process big time and I don't get questions from customers asking me how to return the product anymore, which saves me tons of time and energy. Everything is documented and professional. I indeed tailored it a bit according to my own store policy. It is just perfect.

Awesome app! Easy to use and to configure. Took the hassle out of the returns process and provides a professional look to my store. Love it!

Samad helped me transfer ownership. The assistance was very helpful and quick! Provided multiple solutions to a problem I was having and gave me clear directions on how to fix. Thanks!

Update 12/3/2019:
The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well.

I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted.

Original review:
So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support.

After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address.

I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question.

Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

Very patient and helpful