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Connected with video chat to ensure the problem was completely understood. Helpful and kind.
thank you
Great service, easy set up, very clear.
Moazzam was so helpful in figuring out our issue! He was very knowledgeable and patient and stayed with us until the problem was resolved. So appreciative! Thank you!!
Great service and helpful when we needed to update things
I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!
Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.
As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform.
The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts.
Overall, we have been happy with AfterShip and I would recommend giving them a try!
Thank you for your valuable feedback.
We’re delighted to hear that you had a good experience with our app and customer support.
We are open to suggestions please confirm the process you mentioned needs to be done manually so that we can work on that too. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Great reactive and helpful customer support and loving all the features of Aftership can't wait to make it all live on my shop. Very easy to use and seems to be a powerful app, in particular love the way it can suggested new items to exchange instead of a refund. Recommended!
Great support in answering technical questions we have and implementation for our specific use cases. I would recommend this app to other fashion brands looking for returns/exchanges platform for their customers.