AfterShip Returns & Exchanges

Really really good so far! I deeply recommend this app, for all your returns, shipping etc.okokkkk kmo

Really helps speeding up the return-process and a real time-saver both for us and the customer. Only drawback is that it's not fully integrated into the website, but you can customize most of it to get an integrated feeling.

Great considering how new this is.
Seems to work reasonably well.
Fre suggestions to the developer team:
- we need more branding options
- it would be great to be able to modify and localize everything
- it would be great if we could attach an return shipping label in to the email sent to customer, as we now have to send an separate email with the label. Creates confusion for the customers and means extra work.

Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)

So far so good! It can be confusing between this in another product they have sharing the same interface.

Moazzam helped me with an issue with shipping instructions and he was very helpful. Some details needs to be able to be changed easier than they are currently and shipping is one - it's so important, fishing around to find it is frustrating. Thanks Moazzam

This is a quality app and does everything I asked of it. If it had a bit better of a UI, it would be 5 stars. Edit: Support is amazing—fast and efficient work.

Overall, this is a great app which allows you to add a fully functioning returns centre to your website. It works simply but is effective. We get a high level of returns being in plus size fashion, and this has cut down customer contact around the process which is fab.

In the future it would be great if this was more customisable however.

1. The ability to add branding such as logo to the returns info page
2. The ability to amend and customise (the text at minimum) on the emails sent out to customers.
3. The ability to customise the url to one which is in the stores domain, rather than an aftership url.

At the moment it suits us as it is, however long term we will have to stop using the app because of the lack of customisation as it portrays a small brand image I feel.

However as a free app you dont get much better so thank you.

Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.

This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .