AfterShip Returns & Exchanges

The free version of this was great and had the price for the update been reasonable I would have gladly upgraded but their new prices are extortion. DELETED!

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

So far so god think the app really makes customers trust the brand when purchasing super easy for us to use plus super helpful customer service

Again super fast support and very easy to work with on all matters. Thanks again for all of the help!

Very impressed with the functionality of this app.
Clearing the benchmark of the return apps available.

Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!

We were looking for a quick solution to automatized our return process, (we used a google sheet) this app is a time savior! Thank you!

Very nicely made application & great support - this solves a real painpoint for us around generating return labels

App is pretty intuitive and even if you had questions, Support was very responsive and quick to help! Would recommend.

The customer service is great! Super helpful representatives that always have a solution - recently worked with Moazzam and was very satisfied with his help. He explained everything I was confused about and helped me achieve the exact result I wanted. Thank you!