AfterShip Returns Center

Return Label, Store Credit, Exchange, Return Policy, Refunds

  • Yritysten suosimaYhdysvalloissa

Ilmainen sopimus käytettävissä

Keskeiset arvot -osio

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Returns Page

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add returns page easily to your website footer, return policy or order history page
  • Embed the returns page to your store's header and footer.

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment with just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the region and return reason.

Integrate with Couriers Easily

  • Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Julkaisupäivä

Integroituu seuraavien kanssa

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias
AfterShip Returns Center

AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns - customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace return with the same item
  • Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Returns Page

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add returns page easily to your website footer, return policy or order history page
  • Embed the returns page to your store's header and footer.

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place.
  • Automatically generate an RMA once the returns request is submitted.
  • Sync and track your return orders on the AfterShip dashboard.
  • View each RMA’s detailed timeline of events to resolve return requests faster.

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules.
  • Restock returned items when the shipment is marked received (Update the inventory directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment with just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in certain categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the region and return reason.

Integrate with Couriers Easily

  • Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

Julkaisupäivä

Integroituu seuraavien kanssa

  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Free

Ilmainen

  • 3 returns/month
  • Branded returns page
  • Returns management portal
  • Email notifications
  • Basic returns window and reasons
  • Manual approval

Essential

$11/kuukausi

tai $9/kuukausi laskutetaan $108 kerran vuodessa

  • 20 returns/month
  • All Free features
  • Returns analytics
  • Basic refund and exchange settings
  • Basic routing and eligibility rules

Pro

$119/kuukausi

tai $99/kuukausi laskutetaan $1,188 kerran vuodessa

  • 400 returns/month
  • All Essential features
  • Auto-approve RMA
  • 1-click exchange
  • Multilingual return pages
  • Automation rules
  • Issue gift card

Premium

$239/kuukausi

tai $199/kuukausi laskutetaan $2,388 kerran vuodessa

  • 400 returns/month
  • All Pro features
  • Auto-refund
  • Exchange for other items
  • Eligibility and automation rules
  • Returns API and webhook

* Kaikki maksut laskutetaan valuutassa USD.
** Toistuvat maksut, mukaan lukien kuukausittaiset tai käyttöpohjaiset maksut, laskutetaan 30 päivän välein.

Arvostelut

4.7 /5 tähteä

Kokonaisarviointi heijastaa sovelluksen nykytilaa. Se käsittää kaikki sovellusarvostelut, mutta priorisoi viimeisimmät.

  • 5 /5 tähteä
    75 % luokituksista on 5 tähteä
  • 4 /5 tähteä
    13 % luokituksista on 4 tähteä
  • 3 /5 tähteä
    4 % luokituksista on 3 tähteä
  • 2 /5 tähteä
    2 % luokituksista on 2 tähteä
  • 1 /5 tähteä
    6 % luokituksista on 1 tähteä

The Toffie Shop

Toimipaikka Yhdysvallat

A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.

Bushbuck

Toimipaikka Uusi-Seelanti

The app is really powerful and great customer service. I had a issue with a few things and my questions were answered immediately.

Modkat CA

Toimipaikka Yhdysvallat

So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!

Kehittäjän vastaus

22. kesäkuu 2022

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

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