AfterShip Returns & Exchanges
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Automated returns solution for brands to save time and recapture revenue on returns
Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.
- Self-service returns page and email notifications to reduce customer anxiety
- Smart return rules like returns window and non-returnable items to lower returns
- Flexible refund and exchange options to delight customers and recover revenue
- Automation rules like auto-refund and auto-restock to reduce manual work
- Carrier and warehouse settings for quick and cheap package return and restocking
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- Populaires auprès des boutiques similaires à la vôtre
- Basées aux États-Unis
Langues
anglais, allemand, français, espagnol, et italien
Fonctionne avec
- Shopify POS
- Shopify Flow
- Interface administrateur Shopify
- UPS
- FedEx
- USPS
- Canada Post
- Gorgias
Catégories
Options de retour
Gestion des retours
- Approbations automatisées
- Portail des retours
- Politiques personnalisées
- Articles non retournables
- Délais de retour
- Motifs de retour
- Multilingue
- Étiquettes d’expédition
- Suivi des retours
- Notifications par SMS
- Notifications par e-mail
- Gestion des remboursements
- Mises à jour des stocks
- Analyses de données
Tarification
Free
Installation gratuite
3 returns per month
Fonctionnalités
- Returns management portal
- Branded returns page
- Email notifications
- Basic returns window and reasons
- Manual approvals and label uploads
Essentials
$11 / mois
ou $108/an et économisez 18 %
$1 for the first month. Includes 20 returns/month; $0.50 per extra return.
Fonctionnalités
- All Free features
- In-app automatic labels
- Branded returns page
- Email notifications
- Basic refunds and exchanges
- Basic routing rules
Essai gratuit de 7 jour(s)
Pro
$59 / mois
ou $588/an et économisez 17 %
$1 for the first month. Includes 100 returns per month, $0.50 per extra return
Fonctionnalités
- All Essentials features
- Automatic returns approval
- In-app returns tracking
- Refund to store credit
- Return methods
- Eligibility rules
Essai gratuit de 7 jour(s)
Premium
$239 / mois
ou $2,388/an et économisez 17 %
$1 for the first month. Includes 200 returns per month, $1 per extra return
Fonctionnalités
- All Pro features
- Shipment status-based automation
- Embedded returns page
- Exchange for other items
- Exchange on store
- Pre-built integrations
Essai gratuit de 7 jour(s)
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (1 238)
We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times.
Customer service does respond fairly quickly.
Hello JJ Malibu's Team,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused.
Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed.
We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues.
Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations.
Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further.
Warm Regards,
Team AfterShip
Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes.
The app works perfectly, and I have not had any issues with it in 3 years.
Thanks team!
I really like how easy everything feels now that the returns are centralized. It takes the guesswork out of the whole process and saves a lot of time. What really makes it stand out though is the customer service. Every time I have a question or need a hand, the team steps in with real attention and patience. It feels like they actually want to help, and that makes a huge difference.
Assistance
Assistance relative à l’application fournie par AfterShip.
Ressources
Développeur
Lancement
28 février 2017
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