AfterShip Returns Center

AfterShip Returns Center

da AfterShip & Automizely

Returns management portal for a happy post-purchase experience

3.6 stelle su 5(936 recensioni)

Self-Service Branded Returns

Customers submit returns in just a few clicks without emailing your customer support. Turn returns into repurchase and build brand loyalty.

Automated Notifications

Notify customers of acceptance, rejection, exchange and/or refund in a timely manner. Choose from default notifications or create your own.

Labels & Routing Rules

Set advanced returns rules to match your returns policy. Auto generate return shipping labels. Discounted USPS labels available.


Su AfterShip Returns Center

Designed for new and fast-growing Shopify & Shopify Plus stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of filling out a complicated return-form or sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice

Supported Resolutions

  • Refund to original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)

Build Brand Loyalty with Branded Returns Page

Customize your branded returns center with your logo, URL, and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction, and loyalty.

Manage All Returns Requests Efficiently

Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA once the returns request is submitted.

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.

Process Refunds Easily

Auto-calculate the maximum refundable amount. Refund to original payment can be operated by just a few clicks. Issuing a gift card is also available for Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g. damaged, defective, or wrong item).

Integrate with 10+Couriers

Instantly integrate with 10 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.

Improve your Return Performance

Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues.

Let’s Build a Better Returns Center Together!

We build our products with maximum attention to user experience and are focused on helping merchants of all sizes grow their brand :)

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Costi esterni potrebbero essere applicate. Queste spese sono fatturate dal fornitore esterno e non verranno visualizzate nella fattura di Shopify.

Gratis

Interactive returns, 3 returns/month, returns management, USPS + FedEx + UPS + DHL Labels

3.6 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 65% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 18% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 6% delle recensioni sono di 3 stelle
  • 2 stelle su 5
    Il 2% delle recensioni sono di 2 stelle
  • 1 stelle su 5
    Il 9% delle recensioni sono di 1 stelle

Le recensioni più recenti

Mimi Island Designs

This was easy to install and customer service was attentive and helpful. I look for to using it in the future.

Latest Bedding

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

The Shades Hut

Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well

Risposta dello sviluppatore

9 dicembre 2020

Hi,

Apologies for the inconvenience caused.

Give us a last opportunity to get all your issues resolved and make you a happy customer!

One of the experts will reach you in order to assist with your queries.

Kind regards,
Mukul Saxena