AfterShip Returns & Exchanges
Galerij met uitgelichte afbeeldingen
Geautomatiseerde retouroplossing voor merken om tijd te besparen en inkomsten uit retouren terug te winnen
Bied een naadloze retourervaring, verbeter klanttevredenheid, bespaar tijd en win inkomsten terug met een geautomatiseerde retouroplossing. Win verloren inkomsten terug door klanten aan te moedigen om te ruilen in plaats van te retourneren. Verhoog de efficiëntie door automatiseringsregels in te stellen, retouren te beheren en inzichten te monitoren in één portaal. Verminder klantenangst met merkeigen retourpagina's en geautomatiseerde e-mailupdates. Beheer vervoerders efficiënt en reageer snel met regionale retourroutes en vervoerdersgegevens.
- Zelfbedieningsretourpagina en e-mailmeldingen om klantenangst te verminderen
- Slimme retourregels zoals retourtermijn en niet-retourneerbare artikelen om retouren te verminderen
- Flexibele opties voor terugbetaling en omruiling om klanten te verrassen en inkomsten te herstellen
- Automatiseringsregels zoals automatische terugbetaling en automatisch herbevoorraden om handmatig werk te verminderen
- Vervoerder- en magazijninstellingen voor snelle en goedkope pakketretour en herbevoorrading
Bevat automatisch vertaalde tekst
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
Talen
Engels, Duits, Frans, Spaans, en Italiaans
Deze app is niet vertaald in het Nederlands
Werkt met
Shopify Flow, UPS, FedEx, USPS, Canada Post, GorgiasCategorieën
Prijs
Free
Gratis te installeren
3 retouren per maand
- Retourbeheerportaal
- Merkeigen retourpagina
- E-mailmeldingen
- Basis retourtermijn en redenen
- Handmatige goedkeuringen en labeluploads
Essentials
$23 /maand
of $228/jaar en bespaar 17%
60 retouren per maand, €0,50 per extra retour
- Alle Free functies
- In-app automatische labels
- Merkeigen retourpagina
- E-mailmeldingen
- Basis terugbetalingen en omruilingen
- Basis routeringsregels
Pro
$59 /maand
of $588/jaar en bespaar 17%
100 retouren per maand, €0,50 per extra retour
- Alle Essentials functies
- Automatische goedkeuring van retouren
- In-app retourtracking
- Terugbetaling naar winkeltegoed
- Retourmethoden
- Geschiktheidsregels
Premium
$239 /maand
of $2,388/jaar en bespaar 17%
200 retouren per maand, €1 per extra retour
- Alle Pro functies
- Automatisering op basis van verzendstatus
- Ingebouwde retourpagina
- Omruilen voor andere artikelen
- Omruilen in winkel
- Vooraf gebouwde integraties
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (2.376)
Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.
I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!
ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!
AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.
When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees.
To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return.
We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return.
Avoid AfterShip at all costs unless you want to be scammed like we were!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Regarding the unused quota on your plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.
We highly value your business and have sent you an email with additional details.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue.
Thanks so much!
Thank you for taking the time to share your feedback. We're happy to hear that Aditya was able to help with the Vesyl update and resolve the issue. We sincerely apologize that you had to speak with multiple people before reaching a solution.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!
Ondersteuning
AfterShip kan al je vragen beantwoorden over AfterShip Returns & Exchanges.
Ontwikkelaar
Hulpbronnen
Geïntroduceerd
28 februari 2017