ReturnZap Returns & Exchanges

We looked for the Return & Exchange app for weeks until we found ReturnZap.

After installation and basic setup, we were happy with how it worked, but we knew that we could get so much more from the app. David reached out to us and sorted all our questions and needs to make a return and exchange process for our customers.

We 100% recommend the best app you can get!

Great app that solves a huge problem. We're a clothing company, and as anyone in this industry knows, returns are a big part of the business. This app allows us to put some power in the customers' hands and reduces strain on our customer support resources. The few issues we have had in implementing the app has been handled quickly, correctly and with a friendly exchange. It's very powerful allowing rules for specific routing for returns. We ship from 2 DCs and I'm able to direct products exactly where they should be returned. We're tapped into our FEDEX account so prepaid labels are rate shopped and billed out of our account. We even have particular types of customer remorse returns set up to give the customer the option of shipping themselves or purchasing a label. As we've grown and evolved, this app has with us. We started with a basic setup and keep tweaking and perfecting it to match our business. Highly recommended.

Before we started using Automated RMAs and Returns, our returns process was one that was very time consuming as we were using a spreadsheet to track our returns. With Automated RMAs and Returns, everything we did on a spreadsheet was put into an easy to navigate app that was not only easy for our employees to use but as well as our customers. Every time we were having trouble, Peter was able to assist us very quickly. Keep up the great work!

The product is probably the best for return integration with Shopify, and luckily David (co-founder) was kind enough to work with us to satisfy our needs with this application.

Because of that, and the up front honesty from David regarding their ability with ReturnZap, I would highly suggest you give it a trial as it has much more than the other applications offer.

ReturnZap has vastly improved the return experience for our customers, with comms sent at every stage of the return process. The team offers great customer support and are also very open to feedback for the best app experience.

The app is very flexible in what we need for our customers. Being able to provide labels to them and to track when returns are sent back are vital. The app itself is easy to use and quite simple to set up which is great. Peter has been very present when we need something from him, which is much appreciated. Glad to have Automated RMA for our company, as it's been a huge help for our customer service team and our customers!

ReturnZap has everything we need in a return app plus great, responsive customer service and a user friendly interface. Definitely highly recommended.

Easy to use, great features and customer support is quick and helpful. Would recommend.

I can't say enough about this app!!! It has been an immense asset in organizing and automating our returns process. We have a nice clean portal that assists our customers and provides all the necessary information for our team. There has been an amazing evolution with this app since we first started using it in October 2021. We are so grateful for the support of the developer and the willingness to provide updates according to our needs. Such an amazing cost effective product!!!

This app helped our CS team a lot and cut down hours wasted on returns by a ton. Easy to setup. When we had issues with the application, reached out to support and got them fixed.