REVIEWS.io Product Reviews , Počet recenzí: 664
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I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.
Hi there,
We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation.
Unfortunately, due to the plan you are currently on, we do not offer Telephone support which is highlighted on our Plans & Pricing page https://www.reviews.io/front/pricingplans
Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
If you have any further questions, our team will be more than happy to assist via live chat.
Kind regards
Support
REVIEWS.io
its too difficult
Smooth sales up front with all the right speak and shiny objects with promise of integrating the 4 apps involved in the upsell. The reality? Ridiculous onboarding experience and promised walk through phone call scheduled at one month interval for each app. Ridiculous.
very poor customer support when asking for a simple question, wont help without an upgrade, well Im no table to install it so definitely wont upgrade nothing!
Hi there,
We are very sorry that you have had a negative experience with REVIEWS.io.
We always aim to provide our customers with excellent support and as a gesture of goodwill, we have completed the widget installation for you.
We hope that this has made the transition to REVIEWS.io easier for you.
If you do have any further questions please jump back on live chat and our support team will be more than happy to assist.
Kind regards
Support
REVIEWS.io
I want to remove my business from review.io but it wolud not let me. Need help resolving this immediately.
Hi Comfy Sandals, As a licensed Google Review Partner we are unable to remove profiles where genuine reviews have been left. This is a Google rule and one we have to follow. As a company who advocates genuine feedback we recommend replying to negative reviews rather than simply silencing your past customers. Your past customers hold the key to your future success.
This service was great at the beginning, but after reaching out for a solution fix on our carousel displaying reviews less than 5 stars and not getting a fix for 4 weeks - we will be migrating to another platform at this time
Expensive and they make it extra hard for you to cancel a membership, squeezing the money out of you as long as possible. There are apps with the same features which cost a fraction.
If you want to cancel your subscription, you need to talk to a customer service who wont reply for hours. Then you have to confirm the cancellation via email, which doesnt arrive for hours. And if you are not planning to use the app for the remaining time, there is no partial refund for unused time.
We spoke to the customer success team. No concessions at all. Very unhappy with the process and people.
Again, there are apps with the same features, better support and lower prices.
I won't trust my customer review data with a company that advertised 14 days free trial but charges your credit card after one day? Not to mention that its the only shopify app that won't let you cancel now and only in 30 days. Would you?
Hi Jack,
We have tried contacting you today as I can see MCDAVID has been a customer of REVIEWS.io since May. The reason for your charge today was due to you adding a second account for ftroupethailand.com and not MCDAVID. I have de-activated and refunded this account for you as we couldn’t reach you by telephone, email or your chat messages. Our customer support team will be ready to assist if you wish to add this account again. Apology for the confusion.
My account was closed at the end of December 2016, notice was give on the 1st of December 2016, I now checked my account and you charged me again on 30th January 2017, this is authorised payment and why have you used my card details without my authorisation? Call me asap on 07513691215
I needed to export the CSV of all reviews on this platform before uninstalling the app (it's pretty pricey when compared to competitors), only to be advised that in order to export reviews I am required to UPGRADE to the next business plan. This is unheard of. I'd do my homework and avoid. UPDATE: I was not told that exporting reviews were possible without paying UNTIL I left this review. The below is the email I received from Reviews.io when I initially asked for the reviews to be exported: Hi Sarah, Thank you for getting back to me. As per conversation with my colleagues in the Sydney office, you can export your reviews but would need to upgrade to our Growing Business Plan , which can be done within the dashboard. Vilash from REVIEWS.io
We are always happy to export reviews upon cancellation which Cameron in our team assisted with and provided the file. We are sorry you weren't satisfied with our platform and wish you the best of luck and would be happy to welcome you back anytime.