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We are very happy with REVIEW.io! The support team is always fast and helpful, and they have been great at assisting us whenever needed. We are thrilled to see more and more reviews coming in. Highly recommend this platform for anyone looking to manage and boost their reviews.
While Reviews.io has the potential to be a useful tool for managing online reviews, I've found it to be quite frustrating to use. Here are some of the key issues I've encountered:
Difficult to Use: The app's interface is not very intuitive, and it takes a while to understand all the features.
Shopify Integration Issues: Integrating Reviews.io with Shopify wasn't as smooth as I had hoped. I encountered several challenges during the setup process.
Limited Functionality: The app is missing some standard essential features for this tool. For example:
Lack of Integration: There are no native integrations with popular marketing platforms like Klaviyo or Nosto, limiting the ability to leverage review data for targeted campaigns.
Limited Review Moderation: Inadequate tools for effectively moderating reviews make it challenging to address negative feedback or remove inappropriate content quickly.
Poor Branding Options: The review widgets have limited customization options. Essential elements like colours and fonts are difficult to change, making maintaining a consistent brand experience across the site challenging.
Overall, I would not recommend Reviews.io to other Shopify store owners. Other apps on the market offer a more user-friendly experience and a wider range of features without requiring you to step outside of Shopify's billing system.
Would Recommend If:
You are comfortable with a complex interface and don't mind spending time figuring things out.
You don't need the app's missing features and are happy to use workarounds or third-party integrations.
I hope this review is helpful!
Hi there,
I am extremely sorry to hear that your experience with the REVIEWS.io app has been frustrating.
We take customer feedback regarding the product and customer service seriously and continuously work on improving this.
I have looked into your account to address some issues you were experiencing and it looks as though you were on one of Shopify's plans which does mean you would have limited features compared to REVIEWS.io direct plans.
We do have a direct Klaviyo & Nosto integration which was available within the 'integrations' page of your dashboard.
I can see that you did connect the Klaviyo integration and this was active.
Moderation can be requested for any review within the dashboard and the request would be sent to our Moderation team to investigate further. Unfortunately, we are unable to allow clients to remove their customer's reviews themselves, this would need to be reviewed by our team first and the review would need to go against our Terms & Conditions to be moderated.
In regards to the limited widget customisations, we offer two different types of installations - Manual Installation or App Embeds.
The App Embeds allow you to install our most popular widgets easily using drag and drop directly within your Shopify customiser.
These do, however, provide limited customisations.
To customise widgets further, we usually recommend a manual installation as it gives you further design options.
Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
If you have any further questions in the future, our team will be more than happy to assist via live chat.
Kind regards
Support
REVIEWS.io
Doesn't appear any auto review emails are being sent, I've had to manually send them which isn't ideal. difficult to contact support just sent to question bank
edit - reply to question - Are you able to help me set this up? Getting in touch with CS seems impossible.
Hi there,
I'm sorry to hear about your frustrating experience with our product. Unfortunately, we are unable to find any communication between you and our support team, which makes it difficult for us to assist.
We have looked into your account and cannot see any automated integration set up which would explain why you would need to send invitations manually using our Quick invite.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
I was helped by Maddox and my issue was fixed super fast. So efficient and helpful. Highly recommend!
Thanks for sharing your experience! We're glad Maddox could help out quickly and get things sorted for you.
Appreciate the recommendation, and we're here anytime you need us!
Let me just say, it is both smart and satisfying to have the Reviews app provide EXCELLENT customer service.
Thanks for the awesome feedback! We're thrilled to hear you’re enjoying both the app and our customer service.
Providing a smooth experience is what we’re all about - glad we could deliver that for you!
Great product and amazing support service!
We have been using Reviews.Io for some time now. I have always found them extremely good to deal with. They are quick to reply to us and jump on a call to assist.
We're pleased to hear that you've had such a positive experience with REVIEWS.io.
It's great that our team has been quick to respond and available to jump on calls whenever you need support. We’re committed to providing excellent customer service and are glad to know that we've been able to assist you effectively.
We appreciate your continued trust in us!
Great and fast support for every question I throw at them.
We are very satisfied after completing the very simple onboarding and receiving support via chat when updating our plan. The service team was very efficient in their messages and were able to help us very quickly and reliably. We are looking forward to further cooperation. Thank you very much.
Easy to use, very helpful - support is super hands on
Thank you for the kind words!
We're really pleased that you find the app easy to navigate and that our team’s support has been helpful. We’re always here to keep things simple and effective for you!