Arvostelut (705)
Tarkenna
-
Luokituksen mukaan
very poor customer support when asking for a simple question, wont help without an upgrade, well Im no table to install it so definitely wont upgrade nothing!
Hi there,
We are very sorry that you have had a negative experience with REVIEWS.io.
We always aim to provide our customers with excellent support and as a gesture of goodwill, we have completed the widget installation for you.
We hope that this has made the transition to REVIEWS.io easier for you.
If you do have any further questions please jump back on live chat and our support team will be more than happy to assist.
Kind regards
Support
REVIEWS.io
I just downloaded this app, on shopify store its says no hidden fees and only $29 a month, once I downloaded the app , it showing me this plans for euro45 or euro85 ? whats going on here ?
Von Anfang an schwierig.
Die Beantworten keine Fragen schriftlich. Sondern versuchen Dich in einen Call zu ziehen.
Der "kostenlose" Test lässt Dich nicht alle Features testen. Im Endeffekt sollst Du ein Abo abschließen, bevor Du Geld mit deren App verdient hast.
Support drück sich unklar aus. Will dass Du buchst aber drücken es nicht so aus.
Für Leute mit Geld die darauf reinfallen, bzw denen es irgendwann zu blöd ist.
Wie sich am Ende alles integrieren lässt, habe ich immer noch nicht erfahren. Ist auch auf der Seite / App nicht zu erkennen und total unübersichtlich.
Andere Apps sind da viel viel besser.
Für riesen Firmen vielleicht egal viel Geld auszugeben, bis es dann läuft.
Ich will gleich wissen, worauf ich mich einlasse.
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie keinen guten ersten Eindruck von REVIEWS.io hatten. Schade, dass Sie sich nach so kurzer Zeit bereits entschieden haben REVIEWS.io für nicht gut zu befinden. Wir sind stets daran interessiert unser Tool zu verbessern, aus dem Grund, nochmals Danke für Ihr Feedback.
Das 14-tägige Trial ist Zwecks Onboarding auch eine notwendige Zeit, die wir unseren Kunden gerne geben. Allerdings deckt das Paket was Sie sich ausgesucht haben nicht Ihre Bedürfnisse, wie ich heraushören konnte. Das Team hat Ihnen daraufhin angeboten, Sie mit einem persönlichen Anruf zu unterstützen, damit Sie das Programm richtig einrichten können - zu keinem Zeitpunkt hat jemand vorgeschlagen, Ihren 14-tägigen kostenlosen Test zu beenden.
The team at Reviews have been so friendly and helpful so far, and setup was incredibly straightforward. The onboarding call with Carlus was just about the most enjoyable onboarding experience I've had with a provider! Looking forward to the reviews rolling in!
they are not helping. I downloaded it twice and then uninstalled it. Special thanks to Adam for your help.
Thank you for your feedback. It was a shame to learn you uninstalled our app before we could support you further. Yes, Adam is a great asset to the support team.
Looks good but cannot even install the widgets, get them displayed on my web, giving up... Please make it easier, what about automatic?
Hi there,
We are sorry to hear that you are struggling to set up your REVIEWS.io account.
We have plenty of articles to help assist you with installing REVIEWS.io onto your Shopify store and are more than happy to answer any questions you have regarding the installation.
Unfortunately, due to each store's set-up being different, it would be difficult to provide automatic installations for all clients, however, if you are using a 2.0 theme in Shopify, we have easy app embeds that can be added using drag&drop.
Kind regards
Support
REVIEWS.io
There is no trial to try them out. All they want you to do is give them your CC information for $89. 1 star for fake advertising.
Hi Pogo Accounts,
We do have a free trial.
If you sign up for a demo we will reach out and provide access very quickly. We do not have a CC form on our front end site.
Sorry for any confusion.
Reviews.io
Definitely a lousy app. they don't help. stay away. There are positive fake reviews. or try and see.
Thank you so much for your feedback.
We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction. Our response time for contacting customers on the live chat is within 4 minutes after the initial enquiry is sent.
Our support team is available 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
There's been no communication from you to our live chat function or any other platform for that matter. Therefore, we were unable to help you as we did not receive a query from you.
If you require assistance at any stage of adding our app: prior to, during or post instal, please be assured to contact our customer support team, who will help you promptly.
We have been using reviews.co.uk for a few years now. Amazing company and product review service and its developed in the UK! Support is excellent too! Highly recommended!
Really great straightforward app with caring customer service. They keep helping me and I am very appreciative.