Arvostelut (706)
Tarkenna
-
Luokituksen mukaan
Thank you for your review, let us know if you need anything! Our live chat is always available to you 🌟
Impeccable, très rapide et très sympathique. Je recommande fortement
good
super!
Top customer service from Jenson. He was very helpful and got my reviews up and running very quickly. Much appreciated
cvzv
I had an excellent experience with the reviews.io support team. They helped me quickly and efficiently, and I was really lucky to be assisted by Luke. He handled everything professionally and made the whole process smooth and stress-free. Truly outstanding support!
Great Value — Perfect Holiday Gift!
I'm genuinely impressed with the quality of this product considering the price. It’s well-made, practical, and has a charming appeal that makes it ideal as a Christmas gift. Whether you're shopping for family, friends, or just treating yourself, this item is sure to bring joy.
Highly recommended for anyone looking for a thoughtful present without breaking the bank!
The best rating tool in e-commerce. Top customer service! Fast, efficient, and helpful!
We can recommend it 100%.
Emily R.
Beautiful store design, easy checkout, and instant access to my book. Highly recommend GetDigital!
Best customer service. Always willing to help and going the extra mile if anything is needed. Perfect. Can highly recommend.
Thanks to the REVIEWS.io support team for their quick help in fixing my product review widget. The process was smooth, and they provided clear guidance to get everything working correctly. Appreciate the efficient support!
Top!
I was helped by Maddox and my issue was fixed super fast. So efficient and helpful. Highly recommend!
Thanks for sharing your experience! We're glad Maddox could help out quickly and get things sorted for you.
Appreciate the recommendation, and we're here anytime you need us!
Kai & Trilok were of great help.
Got the fix in no time.
Thank you Kai
Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best.
I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
Thank you for updating your review and sharing your experience in such detail. We’re glad we could assist you and appreciate your understanding of the situation with the review upload process.
We know how important it is to get everything right before a relaunch, and we’re sorry that the formatting requirements posed a challenge.
While we’re disappointed that we couldn’t be the perfect fit for this stage of your project, we’re truly grateful for your kind words about our customer service and the functionality of our platform.
It means a lot to us that you consider REVIEWS.io one of the best review apps out there.
If your needs change in the future or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love to support you again whenever the time is right.
Absolutely horrible customer service, which was needed since the product doesn't work properly. Overall a waste of time and money.
Hi there,
We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service.
Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service.
Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance. However, we haven't received a response yet.
We're more than happy to assist. Please reach out to our team to resolve your query. Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help.
Best regards,
Support
REVIEWS.io
Very helpful and responsive support team
Got Maddox to help in the settings, super efficient, really great!
Thank you for your great review, our team is always here for you whenever you need it! 🌟
Super service! Hilfreiche app!
Amazing and quick response from Maddox. Great costumer service!
Mit Reviews.io sammeln wir endlich erfolgreich Bewertungen, während es mit anderen (namenhaften) Bewertungsplattformen eher schleppend lief. Super finde ich, dass man die Bewertungseinladung anpassen kann und das man einstellen kann wann die Einladung versendet wird (in unserem Fall 5 Tage nach Ausführen der Bestellung), so kommt die Einladung genau zum perfekten Zeitpunkt beim Kunden an. Auch super, dass wir die App mit der App für unser "Treueprogramm" koppeln konnten und so weitere Anreize in Form von Treuepunkten für eine Bewertung geschaffen wurden.
Bei Fragen und Problemen ist der Support super schnell für einen da und Probleme sind zügig gelöst.
hjhhjjjjjjjjjjjjjjjjjjjjjj
its too difficult
Thank you for your review, let us know if you need anything! Our live chat is always available to you 🌟
!!!! ATTENTION!!!
If you install the app, create an account for your store and this account is rated, it can NOT be deleted!!!!!!!
The ratings and the account will continue to exist!!!!!
If I could, I wouldn't even give it one star. I installed the app to collect reviews for my products. All good so far.
After I decided to deactivate the store and delete the existing accounts, I contacted the support chat. I initially had to wait about half an hour for someone to reply, after which the employee simply left and a new one arrived. I explained my situation and was told that the public page would not be deleted. But the problem is that I have opened another store with the same name on a page. Now the ratings for the store remain although it no longer exists and the ratings have nothing to do with the new store. Hands off!!!
!!!!ACHTUNG!!!
Wenn Ihr die App installiert, für euren Shop einen Account erstellt und dieser Bewertet wird, kann dieser NICHT mehr Gelöscht werden!!!!!!!
Die Bewertungen und der Account bleiben weiterhin bestehen!!!!!
Wenn ich könnte, würde ich nicht einmal ein Stern geben. Ich habe die App installiert um Bewertungen für meine Produkte zu sammeln. Soweit alles gut.
Nachdem ich beschlossen habe, den Shop zu deaktivieren und die bestehenden Accounts zu löschen, habe ich mich an den Support-Chat gewandt. Ich musste zunächst ungefähr eine halbe Stunde warten, bis jemand geantwortet hat, danach ist der Mitarbeiter einfach gegangen und ein neuer gekommen. Ich habe meine Sachlage mitgeteilt und mir wurde gesagt, dass die Öffentliche Seite nicht gelöscht wird. Das Problem ist aber, dass ich einen anderen Shop mit dem gleichen Namen auf einer Seite eröffnet habe. Jetzt bleiben die Bewertungen für den Shop obwohl dieser nicht mehr Existiert und die Bewertungen haben nichts mit dem neuen Shop zutun.
Finger weg!!!
Adam on live chat support is a life saver! managed to help me out big time installing code into my store as I have no experience. Not very clued up computer wise but the overall set up and customisation of widgets, email templates etc is quick, efficient and very manageable. A lot of options of customisable widgets and look forward to being able to track my reviews effortless. thank you would definitely recommend.
We're super happy to hear that Adam was able to help you out! Our support team is always looking to find the best solution for our amazing clients. Let the team know if you need anything else! 🌟
Oh I love the app! The app adds a lot of value to the look and feel and also the automation emails are very seamless and easy to draft and execute!
We're so happy to hear you love the app! We're always working on making it even more seamless and easy to use. If you have any questions or would like to discuss your account, jump on to our live chat! 🎉
The customer service is second to none, Daniel just walked me through adding the reviews to our home page......... if I can do this then anybody can. Highly recommend this app for reviews.
Thanks for your incredible review, Daniel is a champion when it comes to assisting with installations! Any other issues and our support team is always available to you!
Very good and clear app. Setup worked well, and the support is really great. I can only recommend
Thank you so much for your recommendation, it means a lot to us! We're happy you had a positive experience with our support team, we're always here to help you in anything you need :) if you have any further questions or want to discuss new features on your account just let us know! 🎉
I didn't know where to start with adding the widgets, spoke with Maddox from support and was able to assist. Maddox took over and installed the widgets on my website by adding the snippets into the back end. Thanks very much for all your support! We are now working on getting the reviews over from TrustPilot and other platforms so we are starting from where we left off with previous platforms.
www.fitnfly.co.uk
Wow, what an amazing review - thank you so much for your valued feedback. We're so happy to hear that Maddox provided great support, we always strive to assist our clients in any way we can. We're happy to have you here at REVIEWS.io, if you need anything else, please let us know!
I received incredible customer service from the REVIEWS.io tem when I needed help with installation. They were friendly and their dedication and expertise made the experience stress-free. I highly recommend their exceptional service. Thank you for your incredible support!
Wow! Thank you for your incredible review! Our team love to hear feedback like this as we strive to offer the best support ever. Once again, thank you for your super review and if you ever need any further support, you know where we are!
The reviews.io team are consistently quick and useful in getting back to us – and are always friendly and helpful!
Thanks for your great review, we really appreciate your amazing feedback! We take pride in delivering the best customer experience for our clients - we're here for you on our live chat if you need anything else!
There's one person here that really stood out Maddox, he was fast, attentive, and trouble shoot my problem here using this application.! 6 stars if I could.
Maddox is a star, isn't he! Our team fully agrees that Maddox is a 6-star team member so we're very happy when he gets recognition from clients such as yourself.
If you have any further questions or just a chat, our team is always available 24 hours :)
Looks good but cannot even install the widgets, get them displayed on my web, giving up... Please make it easier, what about automatic?
Hi there,
We are sorry to hear that you are struggling to set up your REVIEWS.io account.
We have plenty of articles to help assist you with installing REVIEWS.io onto your Shopify store and are more than happy to answer any questions you have regarding the installation.
Unfortunately, due to each store's set-up being different, it would be difficult to provide automatic installations for all clients, however, if you are using a 2.0 theme in Shopify, we have easy app embeds that can be added using drag&drop.
Kind regards
Support
REVIEWS.io
Der Kundensupport hilft einem immer weiter und löst teilweise auch die Probleme welche man geändert haben möchte.
Vielen Dank, dass du dir die Zeit genommen hast, dein Feedback mit uns zu teilen. Es freut uns sehr zu hören, dass du ein zufriedener REVIEWS.io-Kunde bist. Deine Zufriedenheit bedeutet uns alles. Wenn du Unterstützung benötigst, um deinen Kontofortschritt zu besprechen oder Fragen zu den Funktionen zu klären, freuen wir uns sehr, dich im Live-Chat zu begrüßen! Und selbst wenn du nur vorbeikommen möchtest, um uns persönlich "Hallo" zu sagen, bist du herzlich willkommen. Wir freuen uns darauf, mit dir zu sprechen!
Support was great, helped me to fix a bug quickly - thanks, Maddox :)
I had issues installing the widget correctly but now it works.
Amazing to hear this! Maddox is fantastic and we're glad he's been able to assist! Don't forget to pop into the dashboard and check out features that you may not yet be using, we really do like to make sure all accounts are performing to the highest of standards, so if there is anything you would like to discuss feature wise, then please do jump on our live chat and we will be happy to help advise and assist :)
My customers love it. It increased my conversion rate. Also the image option is very nice. Their customers support is quick and very helpfull. Can recommend it to everyone!
We absolutely love that your customers love it :) Happy to hear that you found our support quick and helpful, we're always striving to be the best we can be for our clients. If you need support again, you know where to find the team! Always here for you :)
Great app and Excellent customer support.
Maddox was very helpful in helping us setting up some features and fixing some issues we were having.
Amazing to hear this! Thank you so much and Maddox will be very happy to hear you are happy and things are going well for you! Don't forget to pop into the dashboard and check out features that you may not yet be using, we really do like to make sure all accounts are performing to the highest of standards, so if there is anything you would like to discuss feature wise, then please do jump on our live chat and we will be happy to help advise and assist :)
This app is the best Review app I have seen so far. It allows customers to review your products very detailed. I especially like the attributes you can create. With the sliding rating you can create a lot of social proof and also see what you have to improve and what is already great. In addition, the App has a great customer support. Adam has helped me a lot regarding my special wishes. Thanks to him I can display my reviews perfectly! Another great feature is the UGC Content. You can easily create good social proofs, which also might help you regarding your instagram account.
Its the best review app I have seen in the Shopify Appstore!
The support was very helpful to answer my question and did assist me with several tasks while integrating the app into my store and importing existing reviews.
Very professional communication and excellent service!
Great onboarding experience and when I started off slow Vilash was really helpful in improving my profile, email template and more which instantly increased my conversion rate.
Easy to use app, when something needed the support replies within minutes. Very appreciated. I can only recommend.
Only been a customer for a few weeks, but really impressed with the ease of use (set up, review booster, widget integration). Technical help is great when I do have a question. Every issue I have experienced so far has been promptly resolved by via chat by a capable and friendly team. *UPDATE = 2 years in and still loving the product. Rarely do I have an issue but great technical support whenever I do have a question. Thanks guys.*
Easy integration and a super helpful customer service! Response / Problem solved within a few hours!
We had a really poor experience with the support of this app. The trial cancelation UI is very misleading hiding the actual cancel option in fine print and presenting an end trial button that actually just ends the trial and charges you. Also, after reviewing the app against 20 important features that we require we found a lot of issues with the review approval process which is very constricted (reviews can only be verified if prompted via the app system), customization options are very limited, UGC features are paid addons which is not the case for most similarly prices apps. There were other smaller issues we encountered as well in testing.
Thank you for sharing your feedback with us. We apologise that your experience with our service did not meet your expectations. We strive to provide our customers with the best possible experience, and we regret that we fell short in your case.
We offer a self-serve subscription that gives you complete control over your plan. You can easily upgrade, downgrade or cancel at any time. We are glad that we were able to assist you in finding a resolution that met your needs during your initial chat with us.
As a licensed Google Review Partner, we maintain strict review verification processes to ensure the trust and integrity of our review platform.
We also have a vast array of customisable options, that we would have been more than happy to guide you through.
If there is anything else we can do to assist you, please do not hesitate to let us know.
Best regards,
The REVIEWS.io Team.
Great app to use to optimise your Google Performance & increase Conversion. Love the integrations with Klaviyo, Gorgias & Social. Team is super helpful & VERY responsive! Onboarding was seamless & fast. Shout out to Kehan, Jake & Andrew.
Jake was super helpful! I was going back and forth with the integration process and within 10 mins he worked his magic and it was done.
Thank you Jake!
Good platform to collect reviews. More modern, cheaper and more flexible than other "big" competitors.
In addition, a super nice and helpful support team.
Nothing to complain about here.