REVIEWS.io Product Reviews App

Terrible experience for €45/month

Honestly, this service is extremely disappointing for the price. You pay €45/month and in return you get a platform with basically no real support. They allow you to import reviews from other platforms only after subscribing to the €45 plan, and even then the import is done poorly, accents and special characters disappear, making everything look unprofessional.

When you contact support, they tell you it can take up to 5 business days to get a reply, which is unacceptable for a paid service.

The Shopify 2.0 app blocks widgets are extremely basic, you can barely change anything. They tell you that you can customize the widget however you want, but if you try to save your custom style they hand you a huge 350+ line code snippet to manually insert into your theme. I clearly have no experience touching code, and I’m certainly not going to risk breaking my site. In situations like this, they should be the ones adding the code for the customer, not the other way around.

If the support team steps in quickly and actually fixes these issues, I will gladly update my review, but for now, charging €45/month for something that delivers so little value is simply not acceptable.

We are happy with the service provided by Reviews.io since we onboarded about 3 years ago. Their customer service is always fast to help regarding issues and the Integration into Shopify and other tools work as expected. Can definitely recommend the tool.

We’ve had a great experience with Reviews.io support team so far. Jenson supported us with exceptional attention to detail and a very fast response time. He made the setup process easy and smooth, and we truly appreciate the dedication and professionalism. Thank you for the excellent service!

Abuzar in the customer service team was very helpful and provided prompt and responsive customer service!

Trilok was extremely helpful! The staff at review.io are always super helpful and quick to figure out a solution to any issue that might come up, but thankfully not many issues arise!

I’ve had a fantastic experience using Reviews.io on my Shopify store. What really sets this app apart is the top-notch customer support. I encountered an issue, and the support team responded immediately. They not only fixed the problem within a single day but were also incredibly friendly and helpful throughout the entire process. It’s rare to find such a dedicated and responsive team! Highly recommended if you’re looking for a reliable reviews solution with outstanding service.

Top service from Luna, Connor and the team at Reviews.io

3 years down the road and only getting better! Well done guys

PS- get UK TikTok integration sorted ;-)

Our experience with Reviews.io has been excellent so far. The support team is fast, clear, and genuinely helpful. Leila guided us through the setup with patience and attention to detail, and Jenson handled our import with impressive speed and care. Both made the transition incredibly smooth. We truly appreciate the level of service

customer support was great, the dashboard is not the best

It took a bit to get to customer service, but once I did it was awesome. They helped me fix my issue in no time. LOVE them!