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Smooth sales up front with all the right speak and shiny objects with promise of integrating the 4 apps involved in the upsell. The reality? Ridiculous onboarding experience and promised walk through phone call scheduled at one month interval for each app. Ridiculous.
NOT user-friendly at all! If you are trying to switch over from the Shopify Reviews system (which we've had in place for 6 years!) this company's system does NOT coordinate with the export file provided by Shopify to import your current stores reviews. When I attempted to follow the Reviews.io instructions for import, I was told by their associate that I would have to go through 6 years worth of reviews and manually make *each and every review* and line item workable to their system. Reviews.io might be fine if you are brand new company wishing to implement a review system to your store, but they definitely need to update their program and make their system work with Shopify if they want to gain customers who already have reviews on the Shopify platform.
Stay well clear! I downloaded this app as I wanted to show all product reviews on every product page. I contacted customer services via email with the correct csv required to upload my previous reviews. They informed me they needed more information and if I wishes to upload more reviews it would be $99. This service is actually free with many other apps. They also sent me an email 20 minutes later, before enabling me to reply, saying they were wrapping up the conversation! Why?!? Give at least 24 hours for an email response, it’s not like I was wasting time on a live chat. I then deleted the app and I was called several times about why I had done so. I explained I did not want to discuss it further and blocked the number. They then persistently continued to call me from other numbers and left voice mail messages asking about my business goals. Absolutely appalling after I stated I no longer wanted to work with them. I have now used Fera.ai with no charges, easy to install (so haven’t needed to contact customer service) and app appeared exactly where and how I wished without editing any code.
Hi,
We are really sorry to hear the above and can only apologise that you didn't have the initial experience you were expecting.
We do take our client's feedback seriously. After seeing your original chat, prior to your review being left, our support and sales teams both reached out (crossed over, unfortunately) as just wanted to ensure you were receiving the support you needed.
It's really important to us that all of our clients get the assistance and advice they need and so we were keen to make sure that was offered to you also.
We have updated our records to ensure that are not contacted moving forward. If you do need anything please don't hesitate to contact us.
We wish you all the best with your reviews journey.
Kind Regards
The REVIEWS.io Team.
very poor customer support when asking for a simple question, wont help without an upgrade, well Im no table to install it so definitely wont upgrade nothing!
Hi there,
We are very sorry that you have had a negative experience with REVIEWS.io.
We always aim to provide our customers with excellent support and as a gesture of goodwill, we have completed the widget installation for you.
We hope that this has made the transition to REVIEWS.io easier for you.
If you do have any further questions please jump back on live chat and our support team will be more than happy to assist.
Kind regards
Support
REVIEWS.io
I just downloaded this app, on shopify store its says no hidden fees and only $29 a month, once I downloaded the app , it showing me this plans for euro45 or euro85 ? whats going on here ?
they are not helping. I downloaded it twice and then uninstalled it. Special thanks to Adam for your help.
Thank you for your feedback. It was a shame to learn you uninstalled our app before we could support you further. Yes, Adam is a great asset to the support team.
There is no trial to try them out. All they want you to do is give them your CC information for $89. 1 star for fake advertising.
Hi Pogo Accounts,
We do have a free trial.
If you sign up for a demo we will reach out and provide access very quickly. We do not have a CC form on our front end site.
Sorry for any confusion.
Reviews.io
Definitely a lousy app. they don't help. stay away. There are positive fake reviews. or try and see.
Thank you so much for your feedback.
We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction. Our response time for contacting customers on the live chat is within 4 minutes after the initial enquiry is sent.
Our support team is available 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
There's been no communication from you to our live chat function or any other platform for that matter. Therefore, we were unable to help you as we did not receive a query from you.
If you require assistance at any stage of adding our app: prior to, during or post instal, please be assured to contact our customer support team, who will help you promptly.