REVIEWS.io Product Reviews

Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.

Incredible Bad Support. Was long Time Customer with many Shops. Never Ever Again.

Reviews.io is a scam

We have been using Reviews.io for some time, but unfortunately, it's time for a change. While reviews are a crucial aspect of any small business, and negative feedback can be a powerful motivator for improvement, Reviews.io seems to prioritize the consumer's perspective at the expense of the retailer's fair representation.

We have repeatedly encountered situations where customers have posted reviews with incorrect information or outright falsehoods. When we've requested these reviews to be removed or moderated, Reviews.io has consistently refused to act, leaving us, the retailers, unfairly exposed and unable to present our side of the story. We do respond however the damage false reviews causes our small business is sometimes irreversible.

A review platform should ensure a balanced and fair approach for both consumers and businesses. Unfortunately, Reviews.io does not provide this balance, making it clear that our interests are not being protected. With numerous alternatives available at a much lower cost, we are seriously considering switching to a service that values fairness and transparency for both parties involved. Reviews can only be removed if extreme, in my opinion, criteria is met (vulgar language, spam/advertising, off-topic, and conflict of interest). There is NO option for fake reviews or false information in the review. None whatsoever.

I am aware that Reviews.io might claim to be the superior choice, but when they leave retailers hanging out to dry, such claims are irrelevant. Our account renewal is coming up in a few months, and we are actively exploring better options.

**The most unprofessional review app we've ever encountered!**

They create a public review page for every business on their platform, allowing anyone to leave anonymous reviews—regardless of truth or accountability.

Even after we stopped using the app, people can still leave false 1-star reviews anonymously, damaging our reputation with no way to defend ourselves. I personally reached out to REVIEWS.io on November 5, 2024, politely requesting that our page be deleted since we no longer use their services. Not only did we receive NO RESPONSE, but our page remains active, and every attempt to contact them has been blatantly IGNORED.

This level of negligence and lack of accountability is completely unacceptable. Avoid this app at all costs! It’s a nightmare for any business trying to maintain its reputation. Save yourself the frustration and don't trust reviews.io!

This service was great at the beginning, but after reaching out for a solution fix on our carousel displaying reviews less than 5 stars and not getting a fix for 4 weeks - we will be migrating to another platform at this time

Easily the worst customer service I've ever received for any product or service. There are lots of cool-sounding features but they're all buggy and don't work on even a basic level. I wasted countless hours going back and forth with customer support, to which they routinely ignored my questions and just spat out obtuse and unhelpful responses. I switched to Klaviyo Reviews and it has been incredible from the very beginning. Save yourself a ton of headaches and go with Klaviyo.

One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful.

EDIT: When I upgraded to a higher package, I was treated unprofessionally. Simple bug fixes take months. Also, after upgrading, I lost access to several features I had on the lower package. Think twice before you choose this company.

EDIT2: After a few more weeks of waiting for the introduction of a couple of translations that are simply wrong in Polish and reminding the support about it, the chat function for reporting problems simply disappeared :) We were abandoned. I will add another update in some time. Greetings

Set this up, assumed it was all working, one of the team reached out and said it is cheaper to go direct with them and cut out Shopify so I said fine, switch me over. A few months go by and I wonder why I have 0 reviews, go to login, no access in account, no active plan running. No reviews requested or collected this whole time. Speak to support to unlock account, pay for an annual plan, ask for help backdating review requests that I missed. But.. you need a more expensive plan. So I have missed out on reviews for months without my knowledge. Do not recommend.

Expensive and they make it extra hard for you to cancel a membership, squeezing the money out of you as long as possible. There are apps with the same features which cost a fraction.
If you want to cancel your subscription, you need to talk to a customer service who wont reply for hours. Then you have to confirm the cancellation via email, which doesnt arrive for hours. And if you are not planning to use the app for the remaining time, there is no partial refund for unused time.
We spoke to the customer success team. No concessions at all. Very unhappy with the process and people.
Again, there are apps with the same features, better support and lower prices.