REVIEWS.io Product Reviews

I want to remove my business from review.io but it wolud not let me. Need help resolving this immediately.

We loved Reviews.io and have used them for years. No longer.. I'll be removing this app from all of our websites (12). They refuse to import the 670 VERIFIED reviews I had from an old website(s). However, they were perfectly fine adding and publishing Russian spam reviews. How their "trust standards" missed that I don't know.

This service was great at the beginning, but after reaching out for a solution fix on our carousel displaying reviews less than 5 stars and not getting a fix for 4 weeks - we will be migrating to another platform at this time

Easily the worst customer service I've ever received for any product or service. There are lots of cool-sounding features but they're all buggy and don't work on even a basic level. I wasted countless hours going back and forth with customer support, to which they routinely ignored my questions and just spat out obtuse and unhelpful responses. I switched to Klaviyo Reviews and it has been incredible from the very beginning. Save yourself a ton of headaches and go with Klaviyo.

One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful.

EDIT: When I upgraded to a higher package, I was treated unprofessionally. Simple bug fixes take months. Also, after upgrading, I lost access to several features I had on the lower package. Think twice before you choose this company.

EDIT2: After a few more weeks of waiting for the introduction of a couple of translations that are simply wrong in Polish and reminding the support about it, the chat function for reporting problems simply disappeared :) We were abandoned. I will add another update in some time. Greetings

Set this up, assumed it was all working, one of the team reached out and said it is cheaper to go direct with them and cut out Shopify so I said fine, switch me over. A few months go by and I wonder why I have 0 reviews, go to login, no access in account, no active plan running. No reviews requested or collected this whole time. Speak to support to unlock account, pay for an annual plan, ask for help backdating review requests that I missed. But.. you need a more expensive plan. So I have missed out on reviews for months without my knowledge. Do not recommend.

Expensive and they make it extra hard for you to cancel a membership, squeezing the money out of you as long as possible. There are apps with the same features which cost a fraction.
If you want to cancel your subscription, you need to talk to a customer service who wont reply for hours. Then you have to confirm the cancellation via email, which doesnt arrive for hours. And if you are not planning to use the app for the remaining time, there is no partial refund for unused time.
We spoke to the customer success team. No concessions at all. Very unhappy with the process and people.
Again, there are apps with the same features, better support and lower prices.

ABSOLUTELY DO NOT RECOMMEND.

Make sure to review all the points below based on our recent experiences with the Reviews.io & Influence.io platform before considering a switch, in order to save both time and money.

1. We have encountered a significant lack of understanding regarding the impact of their loyalty program on our revenue. It has been challenging for us to evaluate how customers who have joined our loyalty program are affecting our income. It is crucial to note that this is a feature that their competitors already offer, and it is one that we have actively sought on the platforms.

2. Another issue we have come across is the inability to edit email templates and insert links to our website when communicating with customers through the Reviews & Influence platform. They only promote their own platform, so as a brand, you do not even have the option to add a clickable email header with your website logo. Furthermore, each template contains their branding, which cannot be hidden.

3. Additionally, we experienced a delay in the onboarding process. Despite promises of a smooth and timely setup, our accounts were not fully set up until mid-September (the process started in August), causing a significant delay in our ability to fully utilize the applications.

4. The subscription cost MUST include the option to export reviews. Review.io is the first platform where we have encountered issues with this feature. We initially purchased the Pro Plan, but before downgrading the subscription, we were not notified about this rule. To export our data, their team suggested us to purchase the Pro Plan again.

5. Lastly, we have noticed a lack of summary and feedback after our calls with the support team. It is crucial for us to have a clear understanding of the discussions and decisions made during these interactions. Despite requesting a follow-up letter after the call, nobody sends one, and we have to contact multiple times to gain a clear understanding of the points being worked on regarding our case.

Сonclusion:
The functionality of the plans does not match the market price, there is no detailed reporting on the impact of their application on your profitability, reviews moderation is difficult and the support team does not prepare for your calls to improve the results on the platform and only promises to pass information to other departments.

I won't trust my customer review data with a company that advertised 14 days free trial but charges your credit card after one day? Not to mention that its the only shopify app that won't let you cancel now and only in 30 days. Would you?

its too difficult