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Being a fairly new ecommerce start up the customer service from reviews has been commendable! A special mention to two people: Lewis whom we initially spoke to & who signed us up followed by Carlus who has been very helpful & patient from the start of us joining reviews. His patience & guidance on how best to use the platform for our current needs is much appreciated. The reviews platform is also simple to navigate & straightforward to use. Above all, great customer service definitely goes a long way! Keep up the good work team reviews.io!
This app has been amazing for me to build trust with my customers by collecting reviews. It makes the whole process super easy, and I love that it can turn my reviews into social media posts too. The staff available on chat for tech support are amazing and reply super quickly and provide easy to follow, step by step instructions, and even jump in and do it for you when they can. As a start up with one team member i'm super grateful for how easy they've made everything!
Wir sind begeistert von Reviews.io Leistungsumfang, Support & Pricing. Vorher haben wir Trusted Shops benutzt und hier haben wir mehr gezahlt für weniger Features und der Support von Trusted Shops war grottig.
This app and company are fantastic. Great and speedy service and the integration with our Shopify store works and looks great. Highly recommended.
Excellent app with a huge amount of functionality compared to Trustpilot (we migrated from them) - it also costs much less. Support is excellent and they go the extra mile
@Kai is very helpful and quick when needed. He took the time to explain for me what I needed to do.
The support team is awesome and really quick at responding to requests. The setup process was also super smooth, their team installed and configured the widgets to our needs. Also, loving the product star rating we're seeing on google ads, getting quite a conversion boost so overall really happy with the team and app! Keep up the great work. Highly recommend.
I've used Reviews.io for some months now and my first impression were that of great trouble.. Technical and implementation. But together with their awesome support they helped solve it all. Quick to answer and always on the ball to help! Which was a new experience for me from the SaaS world.
The program helps us collect reviews, both company and product, integrating it to our site for that awesome social proof. Right now I'm working on tagging and categorizing instagram pictures that customers has tagged us in. All within their reviews.io.
Eventually that will work with a widget of theirs on our site as UserGeneratedContent for an even bigger boost!
Reviews.io is right in there in our bigger picture strategy of the customer experience - and together with them we can make a deeper connection with our customers.
Exceptional customer service from Mollie, she helped with all my requirements and made my experience a pleasant and stress free one!! I can't thank you enough for your help with your quick response and follow up messages to see how I went.
Easy to use app, when something needed the support replies within minutes. Very appreciated. I can only recommend.