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We looked at a few options as we wanted both a place for our customers to know that our reviews are verified so they can trust them while also allowing these reviews to be seen by Google. The main area that stood out with reviews.io is the support, Vilash in business development and both Amador and Carlus in customer success have been excellent. We asked a lot of questions and they were really helpful and proactive. This stood them apart from others and I'm happy with our decision and implementation.
There are some limitations with the app in terms of automations, but customer service is really helpful and always available.
Great first experience today at Review.io with Vilash & Callum - talked me through the process of onboarding and callum helped get the widgets in place - highly recommended
Really simple set up & great help from the team. Quick responses on the chat too! Already seeing reviews coming in!
I think its best reviews tool on the market. I really like the team and the features are so good. Only thing I could criticize is the pricing of the UGC feature, which could be 40-50$ cheaper.
Its fantastic to read such amazing feedback from our clients new and existing on our solution, really great to hear and we hope your journey with us continues for years to come! Your feedback is appreciated regarding the UGC feature and I will be sure to pass this on to the correct team member for you. Any advise around your account, please do jump on live chat and the team will always be happy to help!
Daniel was very helpful in implementing reviews on our website. He always replied quickly and answered any questions I had. Great service.
We're happy to hear that Daniel provided you with great service, thank you for your review! If you ever have any other questions our team is always here for you to continue providing that level of support :) We're here for you!
Großartiger Service und Support. Die Hilfe kam schnell und effektiv. Ich erahne langsam, welche großartigen Möglichkeiten reviews.io eröffnet. Freue mich drauf!
I've been using Reviews.io for my Shopify store for the past few months, and I'm absolutely loving it. The app is incredibly easy to use, and it's helped me collect hundreds of reviews from my customers. I love that I can customize the look and feel of the review widget to match my store's theme, and I also appreciate the fact that I can easily segment my audience and send targeted review requests.
The customer support at Reviews.io is also top-notch. I've had a few questions along the way, and they've always been quick to respond and help me out.
Overall, I highly recommend Reviews.io to anyone who wants to collect more reviews for their Shopify store. It's the best review app on the market, and it's definitely worth the investment.
Pros:
Easy to use
Customizable
Great customer support
Collects more reviews
Improves customer trust
Cons:
NONE
Overall:
Reviews.io is the best Shopify review app on the market. It's easy to use, customizable, and has great customer support. If you want to collect more reviews for your store, I highly recommend giving Reviews.io a try.
Wow! Thank you for the amazing feedback :) We really appreciate you taking the time to leave such a detailed review, the team love reading comments such as yours! The team is always available 24/7 to answer questions on anything we can help with and we'll do our best to keep providing that top-notch level of service :)
Once again, we really appreciate your recommendation and look forward to the things we can achieve together!
So far my experience has been great - I'm still very new to the app, so can't give to much insight into it but, I have to say the customer service is top notch - I've been dealing mostly with Kai who has helped out tremendously with the transfer over from yotpo!! Can't thank these guys enough
The support was very helpful to answer my question and did assist me with several tasks while integrating the app into my store and importing existing reviews.
Very professional communication and excellent service!