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The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD
I'm sorry to hear about your frustrating experience with our product and customer service.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
Unfortunately, due to your plan's limitations, we cannot facilitate exporting the reviews, however, the data is still accessible via the dash with a subscription.
We completely empathize with your disappointment and understand that this may not be the outcome you are hoping for.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
Kind Regards,
REVIEWS.io Support Team
First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor
Huh?
HUH????
I'm sorry to hear about your frustrations with the support you have received.
We take your feedback seriously and are continuously working to improve our customer service. We focus highly on providing a smooth and efficient experience for all clients and we're committed to providing the best support possible.
We have investigated this for you and can see that our success team have been in touch and resolved your issue.
If there is anything we can help you with, please reach out as we are always around and happy to assist.
Kind regards
Support
REVIEWS.io
This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again
I'm sorry to hear about your frustrations with our customer support team, we do our very best to ensure we provide 10/10 support to all customers.
We understand the importance of this issue and apologise for any inconvenience this has caused.
Our engineering team has been investigating, and a fix should be implemented soon.
We will be in touch as soon as this has been resolved and as always, please contact us if you have any further issues in the meantime.
Kind regards
Support
REVIEWS.io
Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.
We sincerely apologize for the negative experience you've had. We understand your frustration and want to assure you that we are fully aware of your issue and are actively working to resolve it. Your case has been escalated to our T3 Team since our latest update, and they are experts in handling such matters. They are carefully reviewing your situation to ensure a thorough resolution.
Rest assured, once we hear back from our team, we will promptly reach out to you with an update. Thank you for your patience and understanding. We value your feedback and are committed to improving our services.
Kind regards,
Support
REVIEWS.io
THEY OWN OUR REVIEWS!
The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane.
Customer support doesn't answer their emails, and chat is not available.
It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.
Incredible Bad Support. Was long Time Customer with many Shops. Never Ever Again.
Thank you so much for your feedback.
We apologize that you did not feel you received a sufficient level of support from us. We do our utmost to ensure customer satisfaction. Unfortunately, I am unable to locate any records of your business on our platform here at REVIEWS.io.
Our support team is available via live chat 21 hours a day to accommodate our global reach, ensuring we're on hand to help customers when they need it most.
If you have any further questions, our team will be more than happy to assist via live chat.
Kind regards,
Support
REVIEWS.io
Absolutely horrible customer service, which was needed since the product doesn't work properly. Overall a waste of time and money.
Hi there,
We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service.
Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service.
Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance. However, we haven't received a response yet.
We're more than happy to assist. Please reach out to our team to resolve your query. Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help.
Best regards,
Support
REVIEWS.io
Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff
Hi there,
I'm sorry to hear about your frustrating experience with our product and customer service.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
Our team has reached out and assist in resolving this issue, however, there has been no response as of yet.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
Kind regards
Support
REVIEWS.io
ABSOLUTELY DO NOT RECOMMEND.
Make sure to review all the points below based on our recent experiences with the Reviews.io & Influence.io platform before considering a switch, in order to save both time and money.
1. We have encountered a significant lack of understanding regarding the impact of their loyalty program on our revenue. It has been challenging for us to evaluate how customers who have joined our loyalty program are affecting our income. It is crucial to note that this is a feature that their competitors already offer, and it is one that we have actively sought on the platforms.
2. Another issue we have come across is the inability to edit email templates and insert links to our website when communicating with customers through the Reviews & Influence platform. They only promote their own platform, so as a brand, you do not even have the option to add a clickable email header with your website logo. Furthermore, each template contains their branding, which cannot be hidden.
3. Additionally, we experienced a delay in the onboarding process. Despite promises of a smooth and timely setup, our accounts were not fully set up until mid-September (the process started in August), causing a significant delay in our ability to fully utilize the applications.
4. The subscription cost MUST include the option to export reviews. Review.io is the first platform where we have encountered issues with this feature. We initially purchased the Pro Plan, but before downgrading the subscription, we were not notified about this rule. To export our data, their team suggested us to purchase the Pro Plan again.
5. Lastly, we have noticed a lack of summary and feedback after our calls with the support team. It is crucial for us to have a clear understanding of the discussions and decisions made during these interactions. Despite requesting a follow-up letter after the call, nobody sends one, and we have to contact multiple times to gain a clear understanding of the points being worked on regarding our case.
Сonclusion:
The functionality of the plans does not match the market price, there is no detailed reporting on the impact of their application on your profitability, reviews moderation is difficult and the support team does not prepare for your calls to improve the results on the platform and only promises to pass information to other departments.
Reviews.io is a scam
We are very sorry to hear how you feel about REVIEWS.io. We are aware of your ongoing issue and apologise for how long this is taking to resolve and we understand the impact this has on your business.
This has been a high priority for our developers and they have been working on this for you.
Our systems have been updated, however, Cloudflare is not updating.
Unfortunately, this leaves us in a difficult spot as we have pushed all necessary updates on our side.
We are hoping Cloudflare updates as soon as possible.
As always, our team is available 20 hours each day 6 days a week to assist as best as they can.
Please let us know if we can assist with anything else in the meantime.
Again, we can only apologise for the delay on this issue.
Kind regards
Support
REVIEWS.io