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Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best.
I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
Thank you for updating your review and sharing your experience in such detail. We’re glad we could assist you and appreciate your understanding of the situation with the review upload process.
We know how important it is to get everything right before a relaunch, and we’re sorry that the formatting requirements posed a challenge.
While we’re disappointed that we couldn’t be the perfect fit for this stage of your project, we’re truly grateful for your kind words about our customer service and the functionality of our platform.
It means a lot to us that you consider REVIEWS.io one of the best review apps out there.
If your needs change in the future or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love to support you again whenever the time is right.
This is one of the best reviews services we found, it looks great too. Support is very much on point, if a little slow.
Thank you for the fantastic 5-star review! We’re thrilled to hear that you find our service one of the best and that you’re happy with how it looks.
We appreciate your feedback about our support being on point, and we
apologize for any delays you experienced. We’re continuously working to improve our response times to ensure you get the assistance you need as quickly as possible.
Thanks again for your support and valuable feedback—we’re here whenever you need us!
The best reviews app out there. The customer service is fantastic too - Maddox, Daniel... all top class and really help make this a great business / app to use on your store. Highly recommended.
Maddox & Daniel are the dream team 🤝 if you ever need any support, our team is always here for you! 🫶
Superb.
Great service when I have issues. Google seller ratings go through which is very important. Extremely responsive to customer feedback. Very competitive pricing. Overall a great experience. We've been with them from the beginning of our e-comm journey and as we've grown we've moved up in the subscription levels and they've been helpful at every level. Highly recommended.
Great support, so fast, very trustworthy. You can definitely rely on their support. It took me two days to solve a problem, but it only took them 15 minutes to solve it.
Thanks for the great review - I'm glad we could solve that for you! You can always come to us if you have any other issues! 🌟
We chose this app for our company reviews. We were surprised how many other modules the app offers.
Maddox from the reviews.io team helped us incredibly with the installation in our store. And everything looks great. We highly recommend the app.
Thank you so much for your wonderful review! We’re delighted that you chose REVIEWS.io for your company and that you were pleasantly surprised by the additional modules we offer. It’s fantastic to hear that Maddox was able to assist you with the installation and that everything is looking great.
Your recommendation means a lot to us. We’re here to support you every step of the way—thanks again for choosing REVIEWS.io!
fantastic support and easy to use. I'm happy about next features, if i scale my little shop.
Thanks for your fantastic review! Little or big, our support will always remain the same! We love supporting all of our clients 🫶
Our live chat is always open if you need anything else!
Thank you Daniel for solving our problem! Daniel helped us with something, which noone could help me with before. Great and fast support. Many thanks!
Thanks you Leila! Super helpful to walk me through how to set things up and answering my questions.
Leila is awesome! If you ever need anything else or want to discuss the platform - we're here for you! 🫶