Rich Returns & Exchanges

The team over at Rich Returns is amazing. Super helpful and fast!
The app has allowed us to make a very simple exchange platform for our customers. A+

Good app. Suggested a change that would make things much better. They accepted the feedback, made the change and showed me how to utilize it. Great support from Laura.

The best returns system we have used so far on Shopify! The customer care is brilliant too! Thank you!

This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.

We have been using Rich Returns for about a year and we are really happy about it. It's not too expensive and it has all the features we need to run a medium big Shopify store. I would recommend this app!

La aplicación es útil y sencilla de usar, tanto para el administrador como para los clientes. Funciona perfecto para la gestión o retorno de productos.
El soporte es ágil, rápido y eficiente.

I am happy to say that support has gotten back to me and was able to resolve my inquiries. Things are definitely getting better and I am happy to change my review. Now the only thing is the app performance itself. Hopefully it works perfectly because so far I love how the app looks overall.

Great app for handling returns, but also amazing customer service! Would recommend the app to everyone.

5 stars for excellent customer service and willingness to go the extra mile to help you out. They are prompt and courteous and will help you troubleshoot.

We have the pro plan, so there are only a few bells and whistles, but it does what we need, and we can't complain about that.

We used a few return apps before landing at Rich Returns and I reallllllly like the customizability of this platform as well as the support!!! Could use a feature, but they're on it and I really like how we can upgrade and control our returns, charge restocking fees, receive photos from returns, and more. Great app, highly recco! Works great.