Calificación general
4,9
Recuentos por nivel de calificación
  • El 94% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
15 de marzo de 2021

We used a few return apps before landing at Rich Returns and I reallllllly like the customizability of this platform as well as the support!!! Could use a feature, but they're on it and I really like how we can upgrade and control our returns, charge restocking fees, receive photos from returns, and more. Great app, highly recco! Works great.

It's Juliet
Estados Unidos
8 meses usando la aplicación
10 de enero de 2023

The work done by Andrej on helping us complete the set up was fantastic. We are excited to see a change in how we do customer service.

Wuffes
Estados Unidos
7 meses usando la aplicación
7 de septiembre de 2022

Rich Returns provides a relatively quick and easy solution for small businesses. They allow for some customization options which are very helpful, but isn't as fully robust as a full ERP or Order Management System solution. The team is also super helpful and quick to reply when we encounter issues.

Brilliant
Estados Unidos
6 meses usando la aplicación
27 de octubre de 2022

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time we need assistance with something. Thank you!

Vaja
Estados Unidos
6 meses usando la aplicación
26 de julio de 2021

This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too.

Assef's
Australia
4 meses usando la aplicación
Rich Returns & Exchanges respondió 28 de julio de 2021

We are so glad to have you onboard!

Thanks so much for taking the time and effort to leave a review. It’s wonderful to know we can help your store with its returns.

We'll make sure to let everyone on the support team know ❤️ You put a big smile on their faces all the way from Australia!

4 de mayo de 2020

Awesome app! it is very easy to use and there are lots of different features available. The customer service is very fast, friendly and helpful.
So even if we had some trouble or missing features, the customer service acted promptly to find a workaround with us immediately or considered to add features in the future.

So by now we just went online with the app, we do not have had the chance to test e.g. the analytics feature by now, but as the rest works perfectly I cannot imagine that there will be any problems. :-)

www.laimer.bz
Italia
3 meses usando la aplicación
29 de julio de 2021

For us as a shoe brand the perfect tool for managing and analysing returns. Especially the smooth process of managing exchanges will help to keep our customers happy. Onboarding was easy, customer support is great.

Schmick eShop
Estados Unidos
3 meses usando la aplicación
16 de enero de 2020

What a great app! For my fellow dutch shopify owners, dit is een app die ik je zeker wil aanraden voor je retour procedure.

Sandra Online
Países Bajos
Alrededor de 2 meses usando la aplicación
28 de abril de 2020

Works perfectly for us. We ship both smaller items that fit USPS’s First-Class Mail as well as items over 1lb where we need Priority-Mail. This returns app has a functionality for USPS in place to choose the cheaper rate based on the weight which really helps us reduce costs for return labels. Laura helped us with the setup, really happy with the end result and our workflow for returns.

BROOKS
Austria
25 días usando la aplicación
18 de octubre de 2022

We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!

Lizard Tail Belts
Estados Unidos
25 días usando la aplicación
Rich Returns & Exchanges respondió 20 de octubre de 2022

Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help.