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This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too.
We are so glad to have you onboard!
Thanks so much for taking the time and effort to leave a review. It’s wonderful to know we can help your store with its returns.
We'll make sure to let everyone on the support team know ❤️ You put a big smile on their faces all the way from Australia!
Awesome app! it is very easy to use and there are lots of different features available. The customer service is very fast, friendly and helpful.
So even if we had some trouble or missing features, the customer service acted promptly to find a workaround with us immediately or considered to add features in the future.
So by now we just went online with the app, we do not have had the chance to test e.g. the analytics feature by now, but as the rest works perfectly I cannot imagine that there will be any problems. :-)
For us as a shoe brand the perfect tool for managing and analysing returns. Especially the smooth process of managing exchanges will help to keep our customers happy. Onboarding was easy, customer support is great.
RICH Returns is a simple yet effective returns solution that meets our every need. We would like to see some more customization options for the "internal" dashboard (i.e. updating columns, filtering returns, etc.). The support team is phenomenal, and always responds to queries in a timely manner. Would reccomend RICH to any customer-oriented teams.
Thank you so much for your 5 star review! We are truly grateful for your kind words and thrilled to hear that RICH Returns was able to meet your every need. We also appreciate your feedback/suggestions about the internal dashboard and the great support team. Thank you again!
What a great app! For my fellow dutch shopify owners, dit is een app die ik je zeker wil aanraden voor je retour procedure.
Support from Andrej has been superb in clearing up my confusion and queries.After researching a few return apps...no regrets going with Rich.
Thank you so much for your 5-star rating! We are so pleased to hear that your experience with our return app was great and that Andrej has been fantastic with his support in helping you clear up confusion and queries. It means a lot to us to hear how happy you are and we are glad you have no regrets going with us. Thank you again for your wonderful review!
Support has been great! I'm new to Shopify and therefor new to Rich Returns. Andrej from support provided EXCELLENT service and stood by to help me solve some setup problems. Even when I was finished, or thought I was finished, he proactively monitored my account for problems and reached out with the solution right away. So far I am very impressed with the product & service!
Thank you for your 5-star rating and for your kind words about Andrej's excellent service! We are delighted to hear that you are finding Rich Returns easy to use and appreciate your kind words regarding Andrej's proactive monitoring of your account and his tireless efforts to ensure you have a great experience with our returns and exchanges app.
Works perfectly for us. We ship both smaller items that fit USPS’s First-Class Mail as well as items over 1lb where we need Priority-Mail. This returns app has a functionality for USPS in place to choose the cheaper rate based on the weight which really helps us reduce costs for return labels. Laura helped us with the setup, really happy with the end result and our workflow for returns.
We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!
Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help.
its super app i found difficulty in start but Andrej Janev help me alot to understand all the setting . Andrej you really help me a lot. Thankyou
Thank you for your 4 star review! We're thrilled to hear that Andrej helped you get started, and that you found our app to be super! We truly appreciate your kind words. If there's anything else we can help with, please let us know.