Rich Returns & Exchanges

UPDATE 6/9/25

We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support.

App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.

Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.

I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!

we've been using rich returns for several years now, there has been some improvements the last few months and we are using the app with our shopify shop much more now. The customer service is always really helpful and you receive answers in a speedy manor. so if you ever have a problem, can't find a speicific setting or just have some feedback in general, you can be sure you'll receive help from an actual person and not just a bot. the integration with shopify is good and works well. No complaints on our side at all.

We have been extremely satisfied with the quality of the app as well service we have received from Rich Returns. They continuously improve the functionality and capability of the app for an improved customer experience. Additionally they are quick to respond to support requests and are a breeze to work with.

Very helpful! Extremely quick to respond. Very knowledgeable and super friendly. I was using a different returns app and I cancelled it. Customer service did not even come close to what I have received here.

Handles returns very well plus has all the customisations and integrations we need.

Support team have been really impressive. Quick to talk with me and provided solutions to all my questions. Keep doing what you're doing!

We've been long-time customers of Rich Returns and couldn’t be happier with their service. The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined.

The team behind Rich Returns is absolutely fantastic—always professional, friendly, and quick to assist with any questions or needs. Over the years, we’ve never encountered any issues, which speaks volumes about their commitment to quality and customer satisfaction.

If you're looking for a seamless returns platform backed by a stellar team, Rich Returns is the way to go. Highly recommended!

Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very pleased with our decision.

We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.