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A really nice tool to have on your shop ! With a lot of customizations and a very helpful and friendly support. It is a must have for any companies.
This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too.
We are so glad to have you onboard!
Thanks so much for taking the time and effort to leave a review. It’s wonderful to know we can help your store with its returns.
We'll make sure to let everyone on the support team know ❤️ You put a big smile on their faces all the way from Australia!
Andrej is always kind and helpful and quick to respond.
RICH Returns is a simple yet effective returns solution that meets our every need. We would like to see some more customization options for the "internal" dashboard (i.e. updating columns, filtering returns, etc.). The support team is phenomenal, and always responds to queries in a timely manner. Would reccomend RICH to any customer-oriented teams.
Thank you so much for your 5 star review! We are truly grateful for your kind words and thrilled to hear that RICH Returns was able to meet your every need. We also appreciate your feedback/suggestions about the internal dashboard and the great support team. Thank you again!
Rich Returns is a GREAT return management app. I was previously using Return Magic. It served the purposed but had a lot to be desired. There were virtually no updates to the app. It almost felt like it was an abandoned product after Shopify purchased them. Rich Returns is very easy to use. And our productivity on returns have increased dramatically. The search function to find RMAs was very fast. The Exchange for variant feature saves me so much time. I am so happy to have switched. I demo other popular return app sbut what made me decide to purchase Rich Returns was the support. During the trial period, they were quick to resolve issues. Great customer support. And I can see that they will be continuously updating the app to make it even better. Great job guys!
It has worked as advertised and they are always looking to make improvements. I would recommend this as your automated return app.
its super app i found difficulty in start but Andrej Janev help me alot to understand all the setting . Andrej you really help me a lot. Thankyou
Thank you for your 4 star review! We're thrilled to hear that Andrej helped you get started, and that you found our app to be super! We truly appreciate your kind words. If there's anything else we can help with, please let us know.
Great support and service. Support team always quick to help and find solutions.
Support has been great! I'm new to Shopify and therefor new to Rich Returns. Andrej from support provided EXCELLENT service and stood by to help me solve some setup problems. Even when I was finished, or thought I was finished, he proactively monitored my account for problems and reached out with the solution right away. So far I am very impressed with the product & service!
Thank you for your 5-star rating and for your kind words about Andrej's excellent service! We are delighted to hear that you are finding Rich Returns easy to use and appreciate your kind words regarding Andrej's proactive monitoring of your account and his tireless efforts to ensure you have a great experience with our returns and exchanges app.
We used a few return apps before landing at Rich Returns and I reallllllly like the customizability of this platform as well as the support!!! Could use a feature, but they're on it and I really like how we can upgrade and control our returns, charge restocking fees, receive photos from returns, and more. Great app, highly recco! Works great.