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Jel was *very* friendly & also helpful (two distinct things, as you know!). Two thumbs up for her!
As for the app, I'm a bit disappointed to find I have to bust out the (nearly non-existent) CSS skills in order to have some of the customization that's built in to other Shopify popup apps. Then again, beggars can't be choosers (when using free tools, no less!)...so there's that! (C:
Thank you for sharing your feedback on the app. We value your insights and want to let you know that we are constantly working on making improvements to enhance your experience. In addition, we have a lot of helpful CSS tips available on our help site at this link: https://help.rivo.io/en/collections/3690708-customizing-the-popup-using-css
Please feel free to reach out if there is anything else we can do to further enhance your experience. We're here to help!
Cheers,
Lea
when it comes on to customer service, it's a five star for me! very helpful, thorough and specific. I want to thank Paul for his patience.
Thanks so much for the review, Mounne Candle team! Our goal is to exceed your expectations and would love to hear your feedback on how we could have made your experience a 5-Star review. Just drop us a line anytime, and our team will be delighted to assist you. 😃 Best regards, Kevin
Again their customer service is 5 stars but gave it 4 stars do to just installing it. If it pays off and I see an increase of email sign ups I will give it 5 stars. I truly appreciate that this is a free app.
Paul was very helpful and quick in getting my store set up successfully. I am enjoying the email pop-up feature. I have received quite a few emails with this app. And I'm in the beginning stages of my business. Again, thank you, Paul, for your service.
Just starting out and so far, this app is super easy to navigate. Yaci was super helpful answering my questions as well. Can't wait to relaunch my store!
Hi, Aikovia team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best regards, Kevin
I haven't had the app for long so I can't say much but customer support is top notch. Very responsive, helpful and friendly.
Hi VCurv team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin
I am satisfied with the app, it is easy to use and allows a good level of customization. The support team is attentive, quick to respond, and friendly.
Thank you so much for your review! Glad to hear that you're happy with our app and that our support team provided you with a great experience. Please let us know if there's anything we can do to make your experience even better! 😊👍 - Lea, Rivo Support Manager
Great enthusiasm Lance. You don't see that any more in customer service so it was appreciated. Keep up the good work.
The customer support is great and the app serves it's purpose. However although there is custom CSS options, I wish there was more customization options without the use of code.
L'app funziona molto bene e si puo personalizare a tuo piacimento, l'assistanza e sempre disponibile e risponde sempre Pete e fantastica .. grazie mille
Thank you for your review! We're always striving to make things even better for our customers. If there's anything we can do to improve your experience or if you have any suggestions, please don't hesitate to reach out. We're here to help!
- Lea & Rivo Team