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Jel was so pleasant to work with! They made the IM experience enjoyable and super personable which tends to not be the case on most website chat IMs. So glad to work with this company!
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
Popup blocked product image and description causing Google to suspend the account. Also after removing the app it still left scripts in the theme so now I'm left with a 404 when the page is loaded. Really poor quality app.
Hi Daniel,
This is Lea from Rivo! Thank you for bringing this issue to our attention. I apologize for the trouble you've had with the left-over codes. I've reached out to you via email to look into the issue and find a solution as quickly as possible.
We're committed to resolving this with you, feel free to reply to the email thread or reach out to me directly at lea@rivo.io.
We look forward hearing back from you!
Best regards,
Lea
Fast excelent service, Paul was so nice and helpful. Added the Custom CSS feature to my account, for free and removed their logo.
Thanks so much for the 5-stars! If you have any further questions or if we can help along the way, please feel free to reach out to us anytime. Happy to help out in any way we can. 😊 Best regards, Kevin
Great and very easy to manage. Jel in the chat helped me alot. Helped with all my questions and added some wonderful features. Thanks Jel!
We're thrilled to have you on board! Our goal is to make your Shopify experience as smooth and successful as possible, so if there's anything else we can do to help, just let us know.
Cheers, Kevin
My experience thus far has been amazing. Quick responses, helpful hints for my store, on top of being funny gets an A+++ from me. Customer service is everything to me, so I appreciate receiving above awesome assistance.
We're so happy to see that you had an amazing experience! We're always striving to help you and your business succeed! Cheers, Kevin
App acts as it is described it met and exceeded expectations, useful and flawless customer service to help set up.
Thank you so much for the feedback and 5-Stars! We're so glad you like the app so far. 🤩Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin
Lance was very helpful. I like the app so far. I am still learning my way around it but I like how easy it easy to put my information in
Thanks so much for the 5-stars and the great review! 🌟 If you have any further questions or if we can help along the way, please feel free to reach out to us anytime. Best regards, Kevin
Made an email popup for my store, Lance was amazing and even did some custom CSS coding for me! Thanks so much, definitely recommend
Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟 Much appreciated, Kevin
I love this app, is easy and useful, you can get the emails of your future customers without a problem. The customer services is incredible
We are so thrilled that you love our app and customer service. Thank you so much for the positive review! Best wishes, Kevin
Great experience, custome support with Arianne is the best. Overall great app with great team behind it.
Thanks for sharing your positive experience with us! Our team is dedicated to delivering a great app experience. We appreciate your kind words. All the best! - Lea, Rivo Support Manager