TYDAL Popups ‑ Email Pop ups , 4.581 Rezensionen
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This app is great. I think it will make a huge difference to my store. Also the service and support Jel provided me with was the best service I have ever received!!! So much care an attention to detail was provided in helping me with my store. I am beyond grateful! Thank you!!!
So glad our app and service made a difference for your store! We're here to help. Thank you for your feedback!
- Lea & Rivo Team
Great support from the developer, thank you!
Wonderful! We're always here to support you. Thanks for the appreciation—it really means a lot to us! 🌟
- Kevin & TYDAL Team
I haven't used the app yet so I can't say much about it but I have talked with support (Jamie) and she was of great help and even helped me with some extra things I wasn't aware of.
Jamie was lovely and attentive, I had a great experience with support something I highly appreciate. Let's see how the app works !!!
So happy about your positive experience with our support team! We're excited for you to explore the app. Thanks for the kind words, and we're here if you need us! 🌟
- Kevin & TYDAL Team
This shouldn’t be 5 stars. It doesn’t do double opt-in. The feature was requested 2 years ago on their public dev board inside the app.
Great if you want to give people a discount, terrible if you actually want to build your email list.
Hi Keith,
Lea here from Rivo! So sorry that our app didn't meet your expectations this time around, especially concerning the double opt-in feature. I know how important this is for your business and building your email list.
While we can't provide a exact ETA for its release currently, we assure you that our team is working on improving our app. We aim to create suitable features for all our users' needs.
I have also reached out to you via email. Feel free to reply to that thread if you need further assistance or have other concerns.
Thank you for your understanding and your valued feedback!
Best Regards,
Lea
Super nice and helpful customer service!
So glad you had a great experience! Thank you for your kind words. We're always here to help!
- Kevin & TYDAL Team
Had an awesome experience with the Rivo Email Popups app, and a huge shoutout to Paul for his quick help. He was there right when I needed him, solving my problems in real time. These guys really are the best - great app and even greater support. Highly recommend it if you’re looking to up your online store game. Thanks, Paul!
Thrilled about your awesome experience and glad we could help in real-time! Thanks for the huge shoutout and recommendation. Here to support your store's success! 🌟
- Kevin & Rivo Team
So far, I like this widget/app, but I just implemented it, so we will see in the coming days as customers use it. I will say that from a style perspective, it would be ideal that it carried the main font from the site (as it is a iframe, it doesn't), but with custom CSS enabled I could copy the styles for the site over to the custom CSS area. Out of the box, it would be ideal that the popup was styled better (more whitespace), but, again, with custom CSS, you can accomplish all you need. Jel from support was a great help!
Great to hear you're liking the widget/app so far! Thanks for the valuable feedback on styling. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist.
- Kevin & Rivo Team
I'm still in the middle of creating my pop ups, but so far the process has been easy and the customer service has been amazing - even giving me tips on bettering my website.
Great to hear you're finding the process easy and our support helpful! We're here to offer tips and help anytime. Excited to see your pop-ups!
- Kevin & TYDAL Team
Jamie was very helpful in walking me through the set up process. Always helpful when wrapping your head around a new product/feature. Thank you!
So glad to help you navigate through the setup! It's our pleasure to make your experience smoother. If you have any more questions, just reach out. Thank you! 🌟
- Kevin & TYDAL Team
Paul was amazing, couldn’t have helped me more. He made it very easy for me and added help where I didn’t think think it was needed at first. 10/10 for me
Really happy to hear you had such a great experience! It's awesome that our team could make things easier and add extra help. Thanks for the review!
- Lea & Rivo Team