Rezensionen (4.651)

Gesamtbewertung
5
Anzahl pro Bewertungsstufe
  • 98 % der Bewertungen sind 5 Sterne
  • 2 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 0 % der Bewertungen sind 1 Sterne
14. Oktober 2024

its hard to imagine that after 2 years these people at Rivo are still telling people that integration with FLOW will be fixed. I have spent thousands of dollars on developing a new website, installing their app, and then establishing the accepted Shopify Flow app...then spent hours trying to work out why it didn't work. Thought I was just dumb. Contacted Rivo to be told "oh we will add you to the vote to fix it" which is an unprofessional way to deal with problems. They sent me to a thread expecting me to go away. I have no interest in the bandaide workaround that most in the thread said didnt work, with adding a discount code and other hocus pocus. I was told it was part of their "roadmap" whatever that is...but I think they are lost on their own journey. Rivo would apparently rather have clients waste their valuable time and money than either exit Shopify or fix the issue, as its now 2 years since that thread was started.

A thread that contains similar comments to mine that people have invested time and money in their business only to have this app not work with delivering the most common on things in 2024. A welcome email!

How about that for professionalism. Its just lip service, hard to imagine they have any intention of fixing this. Do not install this app if you have intentions of automating a welcome email.

Franklin Art Studio
Australien
7 monate mit der App
23. Dezember 2023

even after uninstalling the app, it leaves residue that I can't get rid of. I can see something when I open console saying, "Developer friendly loyalty - powered by Rivo." so frustrating

Jill's Art Studio
Indien
12 tage mit der App
TYDAL hat geantwortet 26. Dezember 2023

Hi Pranav,

This is Lea from Rivo! Thank you for bringing this issue to our attention. I apologize for the trouble you've had with the left-over codes. I've reached out to you via email to look into the issue and find a solution as quickly as possible.

We're committed to resolving this with you. Feel free to reply to the email thread or reach out to me directly at lea@rivo.io.

We look forward to hearing back from you!

Best regards,
Lea

23. November 2022

Haven't used it yet, cannot comment on how to rate until I try it. Thanks again for your help, your customer service was great.

Remedy Legal Services
Vereinigte Staaten
11 tage mit der App
TYDAL hat geantwortet 23. November 2022

Hi Anthony,

This is Lea from Rivo.

Thank you for your review and feedback! We've reached out on your existing chat with our Support team to offer some help.

Please feel free to contact me back anytime: lea@rivo.io

Cheers!

8. Februar 2024

This shouldn’t be 5 stars. It doesn’t do double opt-in. The feature was requested 2 years ago on their public dev board inside the app.

Great if you want to give people a discount, terrible if you actually want to build your email list.

Good's Vintage
Vereinigte Staaten
8 tage mit der App
TYDAL hat geantwortet 15. Februar 2024

Hi Keith,

Lea here from Rivo! So sorry that our app didn't meet your expectations this time around, especially concerning the double opt-in feature. I know how important this is for your business and building your email list.

While we can't provide a exact ETA for its release currently, we assure you that our team is working on improving our app. We aim to create suitable features for all our users' needs.

I have also reached out to you via email. Feel free to reply to that thread if you need further assistance or have other concerns.

Thank you for your understanding and your valued feedback!

Best Regards,
Lea

27. Juni 2023

Popup blocked product image and description causing Google to suspend the account. Also after removing the app it still left scripts in the theme so now I'm left with a 404 when the page is loaded. Really poor quality app.

Unkai
Vereinigte Staaten
2 tage mit der App
TYDAL hat geantwortet 28. Juni 2023

Hi Daniel,

This is Lea from Rivo! Thank you for bringing this issue to our attention. I apologize for the trouble you've had with the left-over codes. I've reached out to you via email to look into the issue and find a solution as quickly as possible.

We're committed to resolving this with you, feel free to reply to the email thread or reach out to me directly at lea@rivo.io.

We look forward hearing back from you!

Best regards,
Lea

21. Juli 2023

First and foremost, Arianne (customer support) was amazing and extremely helpful.

I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.

This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.

They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.

Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.

Sauce Warehouse
Vereinigte Staaten
Etwa 22 stunden mit der App
TYDAL hat geantwortet 22. Juli 2023

Hey there,

James here from Rivo. Just caught up on your conversation with Arianne from Support.

We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations

Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you?

https://calendly.com/james-rivo/30

Cheers,
James