Recensioni (4.653)
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In base alla valutazione
I am just getting started, but it has been great and user friendly thus far! The assistance I received was good as well.
Thanks so much for choosing our app! We are so grateful for your kind words and 5-star review! If you have any further questions or experience issues along the way, please let us know. Our team here at Rivo is always ready to help you. 🎉 Cheers, Kevin
Setting up was very easy and help via chat was excellent, really impressed.
So glad you found the setup easy and our chat support helpful! Thanks for the great feedback! If you need anything, just let us know.
- Kevin & TYDAL Team
awesome customer service with great personality . was very helpful and fast ............................
Thank you so much for the 5-stars! 🌟 Cheers, Kevin
Just installed the app, learning how it works, the customer support is great, fast response, very professional
Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. All the best, Kevin
I am new to the app, but so far it looks great. The customer service is impeccable and Pete was uber-responsive and addressed my questions and suggested helpful improvements. Thank you, Pete!
Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Our team will be delighted to assist you. ✨ Best wishes, Kevin
This app is very great and I really recommend it. The customer service is excellent and Alex is brilliant. Thank you very much for everything.
So thrilled that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! Best wishes, Kevin
Customer support response, on a Sunday to boot, was amazing - a hard find. Really helpful. The CSS coding option is great, made some tweaks to mobile vs desktop appearances I wanted and even converted popup to straight promo message popup. Hope they add multiple popups in the future. Maybe 2-3. The team are seriously customer focused. Pete and Paul. Thank you!
Thanks for your lovely review! Happy to hear you found our support team helpful and enjoyed the app's features. We appreciate your suggestion on multiple popups. Thanks again!
- Lea & Rivo Team
The app is very useful and the attendant Vicky is very kind. Give her a raise. I'm glad there are people like that. :)
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Thanks, Kevin
First and foremost, Arianne (customer support) was amazing and extremely helpful.
I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.
This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.
They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.
Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.
Hey there,
James here from Rivo. Just caught up on your conversation with Arianne from Support.
We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations
Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you?
https://calendly.com/james-rivo/30
Cheers,
James
Best! Thanks for being so helpful and for such a fast response! Recommend for beginners like me! have a good one!
Thank you so much for using our app! 🤩 We love helping small businesses and we are so excited to be able to help contribute to you and your business's success. Best wishes, Kevin