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Great customer service. Very helpful and responsive!
It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟
- Kevin & TYDAL Team
very high quality, super good customer service team aswell they responded very fast :)
Thanks for the compliments on our quality and service! We're thrilled to hear you had a speedy response. Your satisfaction is our priority! 😊
- Kevin & TYDAL Team
even after uninstalling the app, it leaves residue that I can't get rid of. I can see something when I open console saying, "Developer friendly loyalty - powered by Rivo." so frustrating
Hi Pranav,
This is Lea from Rivo! Thank you for bringing this issue to our attention. I apologize for the trouble you've had with the left-over codes. I've reached out to you via email to look into the issue and find a solution as quickly as possible.
We're committed to resolving this with you. Feel free to reply to the email thread or reach out to me directly at lea@rivo.io.
We look forward to hearing back from you!
Best regards,
Lea
Best support team ever had !!!
Thanks a ton! Your kind words mean a lot to our team.
- Lea & Rivo Team
This shouldn’t be 5 stars. It doesn’t do double opt-in. The feature was requested 2 years ago on their public dev board inside the app.
Great if you want to give people a discount, terrible if you actually want to build your email list.
Hi Keith,
Lea here from Rivo! So sorry that our app didn't meet your expectations this time around, especially concerning the double opt-in feature. I know how important this is for your business and building your email list.
While we can't provide a exact ETA for its release currently, we assure you that our team is working on improving our app. We aim to create suitable features for all our users' needs.
I have also reached out to you via email. Feel free to reply to that thread if you need further assistance or have other concerns.
Thank you for your understanding and your valued feedback!
Best Regards,
Lea
This is a great app! I was able to customize it to my liking and it was straightforward. Amazing features for the free plan! It will get the job done for anyone that needs a popup. I needed to ask a question on live chat, Jamie joined within a minute and she was SO helpful. I got it resolved in less than a minute. I recommend this as the go-to popup for anyone looking for one.
Thrilled you're loving the app and found our live chat helpful! Thanks for recommending us. Your support fuels our passion! 🔥
- Kevin & TYDAL Team
Jamie was gracious and supportive. Great service!
Thank you! We're so happy to hear you had a great experience. Your satisfaction is our top priority. 😊
- Kevin & TYDAL Team
very easy and done in seconds!
Awesome to hear it was so easy and quick for you! If there's anything more we can help with, just let us know. Thanks for sharing your experience!
- Kevin & Rivo Team
once again, fantastic cs
Thanks so much for your kind words! It's great to hear you loved our service. Your satisfaction is our priority!
- Lea & Rivo Team
So far, I like this widget/app, but I just implemented it, so we will see in the coming days as customers use it. I will say that from a style perspective, it would be ideal that it carried the main font from the site (as it is a iframe, it doesn't), but with custom CSS enabled I could copy the styles for the site over to the custom CSS area. Out of the box, it would be ideal that the popup was styled better (more whitespace), but, again, with custom CSS, you can accomplish all you need. Jel from support was a great help!
Great to hear you're liking the widget/app so far! Thanks for the valuable feedback on styling. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist.
- Kevin & Rivo Team