レビュー (2,217)
絞り込む
-
評価順
its hard to imagine that after 2 years these people at Rivo are still telling people that integration with FLOW will be fixed. I have spent thousands of dollars on developing a new website, installing their app, and then establishing the accepted Shopify Flow app...then spent hours trying to work out why it didn't work. Thought I was just dumb. Contacted Rivo to be told "oh we will add you to the vote to fix it" which is an unprofessional way to deal with problems. They sent me to a thread expecting me to go away. I have no interest in the bandaide workaround that most in the thread said didnt work, with adding a discount code and other hocus pocus. I was told it was part of their "roadmap" whatever that is...but I think they are lost on their own journey. Rivo would apparently rather have clients waste their valuable time and money than either exit Shopify or fix the issue, as its now 2 years since that thread was started.
A thread that contains similar comments to mine that people have invested time and money in their business only to have this app not work with delivering the most common on things in 2024. A welcome email!
How about that for professionalism. Its just lip service, hard to imagine they have any intention of fixing this. Do not install this app if you have intentions of automating a welcome email.
This shouldn’t be 5 stars. It doesn’t do double opt-in. The feature was requested 2 years ago on their public dev board inside the app.
Great if you want to give people a discount, terrible if you actually want to build your email list.
Hi Keith,
Lea here from Rivo! So sorry that our app didn't meet your expectations this time around, especially concerning the double opt-in feature. I know how important this is for your business and building your email list.
While we can't provide a exact ETA for its release currently, we assure you that our team is working on improving our app. We aim to create suitable features for all our users' needs.
I have also reached out to you via email. Feel free to reply to that thread if you need further assistance or have other concerns.
Thank you for your understanding and your valued feedback!
Best Regards,
Lea
First and foremost, Arianne (customer support) was amazing and extremely helpful.
I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.
This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.
They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.
Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.
Hey there,
James here from Rivo. Just caught up on your conversation with Arianne from Support.
We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations
Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you?
https://calendly.com/james-rivo/30
Cheers,
James
good
Great to hear you're pleased with the service! If there's anything more we can do for you, just let us know.
- Kevin & TYDAL Team
Great customer support (Jamie) was a great help and would recommend this app for anyone trying to step up their marketing game!
So glad to hear our support could help you step up your marketing game! Thanks for recommending us and for the awesome review! 😊
- Kevin & TYDAL Team
I just installed this app, the customization is that simple and straightforward and the support Jamie provided was absolutely exceptional. I truly appreciate you, Jamie! Shoutout to the Tydal Team—much love!
Thrilled to hear you found the setup simple and our support exceptional! Thanks for the shoutout and much love back at you from the Tydal Team! 😊
- Kevin & TYDAL Team
It is so easy and quick to use
Thanks for your feedback! We're glad you find it easy and quick to use. That's exactly what we aim for! 😊
- Kevin & TYDAL Team
Sam helped me out! it was quick, easy, and TYDAL popups works great.
Thanks a lot.
Glad to hear it was quick and easy! Thanks for choosing TYDAL popups—we're happy you're satisfied with the results! 😊
- Kevin & TYDAL Team
Really Great Response from Sam also with his Guidance i can able to solve my issue quickly
So glad to hear our support team could help you solve the issue quickly! Thanks for sharing your experience. 😊
- Kevin & TYDAL Team
If you want to interact with your customer, the TYDAL Popups is the best option you can get so far! The support team is very professional so you can modify your pop-up easily with their help. Try to believe it.
Thank you for your enthusiastic recommendation! We're thrilled you're finding TYDAL Popup and our support team so helpful. Here's to more great interactions!
- Kevin & TYDAL Team
It was great! I was helped by Sam and my issue was resolved quite fast.
Thank you for making your app freely available to vendors and for your great support service!
Thank you! We're glad we could help resolve your issue quickly. We're committed to supporting vendors like you. Let us know if you need anything else!
- Kevin & TYDAL Team
Ho installato l'app per Shopify e Sam è stato di ottimo aiuto per la configurazione delle impostazioni, molto disponibile e mi ha dato anche dettagli utilissimi per la mia attività! A presto Sam!
Grazie per la tua recensione! Siamo davvero lieti che la nostra app possa aiutarti a semplificare le tue impostazioni e fornire utili approfondimenti aziendali. Non vedo l'ora di aiutarti di nuovo presto!
-Kevin e la squadra TYDAL
Nice app, easy to install, good customer service!
Thanks for the great review! We're glad you found the installation easy and our customer service helpful. Happy to have you with us! 😊
- Kevin & TYDAL Team
Great
Thanks for the feedback! We're glad you're happy with our service. If you ever need anything, just let us know. 😊
- Kevin & TYDAL Team
Great app! Integration was really easy and simple, along with the customisation.
Jamie on the live help chat was quick to reply and got any of my questions resolved. Super happy!!
Thank you! We're thrilled to hear you found the integration smooth and love our live chat support. Happy to help anytime! 😊
- Kevin & TYDAL Team
I had an issue and the help center (Jamie) quickly resolved it via chat and even gave me some suggestions for business changes related to my shopify store which was very helpful. Good job!
Delighted to assist! We're here to solve problems and help your business thrive. Don't hesitate to reach out anytime you need assistance. Thank you!
- Kevin & TYDAL Team
Absolutely fantastic app, that works Great, collects emails and looks awsome, support staff are also amazing especially Jamie, thanks for your help!
We're thrilled you love our app! 🎉 Our team here at Tydal are here to make your experience awesome. Thanks for your support!
- Kevin & TYDAL Team
I'd stongly recommend this pop up app they have a very helpfull and fast support, thanks to Sam.
Thank you for recommending us! We're thrilled you found our support helpful and speedy. Don't hesitate to reach out anytime!
- Kevin & TYDAL Team
I’m loving this app!! The customer service is exceptional! There’s a lot of cool features you can run into when you start to discover this app!
Thrilled to hear you're loving the app! We're here to support you as you explore its awesome features. Let us know if you need any help along the way!
- Kevin & TYDAL Team
Great support and awesome email capturing feature!
Glad you love our support and email capturing! Thanks for the shoutout!
- Kevin & TYDAL Team
Acabei de instalar e configurar. Bastante simples e funcional.
Fico feliz em ouvir isso! Nosso objetivo é simplicidade e funcionalidade. Se precisar de ajuda, sinta-se à vontade para entrar em contato. Aproveite para usá-lo!
- Equipe Kevin e TYDAL
Very good service! they help fast!
Thanks for the great review! We're thrilled to hear you received fast help from our team. 😊
- Kevin & TYDAL Team
Excellent service, Sam was super reactive and of great help. Totally met all my expectations.
Thank you for your wonderful review! We're thrilled we could meet your expectations and help you efficiently.
- Kevin & TYDAL Team
great app
Thanks! We're so glad you think it's great. 😊 Your feedback means a lot to us!
- Kevin & TYDAL Team
Jamie was very helpful. She has offered me great feedback to help boost my website. Great job!
So glad to hear that! We're thrilled our feedback could help boost your website. Thanks for the shout-out!
- Kevin & TYDAL Team
Ótimo suporte, muito prestativos e ótima aplicação.
Obrigado pelas palavras amáveis! Estamos felizes por você ter achado nosso suporte útil e nosso aplicativo excelente. 😊
- Equipe Kevin e TYDAL
Great app! It has so many useful functions for collecting emails and support are amazing!
Thrilled you're loving the app and finding the email collection functions useful! Big thanks for the support shout-out. 😊 We're here to help anytime!
- Kevin & TYDAL Team
Just downloaded the app, but so far so good! Customer service is super responsive and helpful... and friendly :)
Thanks for giving us a try! We're thrilled you're off to a great start and found our customer service responsive and friendly.
- Kevin & TYDAL Team
Good support
Thanks for the feedback! We're glad you're happy with our support. Here for you anytime.
- Kevin & TYDAL Team
jamie was very informative and helpful in many ways!
gave me pointers on my website and sent step by step instructions to do so.
thank you jamie!
Thrilled to help and glad you found the advice useful! Thanks for the shout-out. If you have more questions, we're here for you.
- Kevin & TYDAL Team
Simple and easy to use and customize. Great for beginners.
Thanks for your feedback! We're so glad to hear our app is user-friendly and helpful for beginners. Here to support your journey anytime!
- Kevin & TYDAL Team
The Support Team (Jamie) Helped me a lot with Pop-up features, they're polite and they respond very quickly, I'm satisfied with the Team and the app as well
So glad our support team was a big help with the pop-up features and that you're happy with both the team and the app! Thanks for your kind words!
- Kevin & TYDAL Team
TYDAL Popups is a must-have app for Shopify store owners aiming to expand their email lists seamlessly. Installation is quick, and customization options are user-friendly. With smart triggers and precise targeting, TYDAL maximizes sign-ups without disrupting the user experience. Its insightful analytics and seamless integration with email marketing platforms make it indispensable for efficient campaigns. Highly recommended for all Shopify merchants!
Thanks for the glowing review! We're thrilled our app is making your email list expansion smoother. Here to support your Shopify success!
- Kevin & TYDAL Team
very high quality, super good customer service team aswell they responded very fast :)
Thanks for the compliments on our quality and service! We're thrilled to hear you had a speedy response. Your satisfaction is our priority! 😊
- Kevin & TYDAL Team
Sam's assistance was very helpful and quick. Thank you very much!
You're welcome! Happy to hear you found our assistance helpful and quick. If you need anything else, just let us know. Thanks! 😊
- Kevin & TYDAL Team
I haven't used the app yet so I can't say much about it but I have talked with support (Jamie) and she was of great help and even helped me with some extra things I wasn't aware of.
Jamie was lovely and attentive, I had a great experience with support something I highly appreciate. Let's see how the app works !!!
So happy about your positive experience with our support team! We're excited for you to explore the app. Thanks for the kind words, and we're here if you need us! 🌟
- Kevin & TYDAL Team
Abbie was great and gave me tips to make my store better. I loved it and she was great. This app is very helpful as well!
So glad you received valuable tips to improve your store! Thanks for the kind words about our app and service. 😊 We're here to help anytime!
- Kevin & TYDAL Team
This app was exactly what I was looking for! This is a great way to entice our customers with some customized deals. When I wanted to make stylistic changes to the popup, Pete came to the rescue with custom CSS resources and solved my queries as well. Also, they keep updating the app with new features. This has to be one of the best apps out there. There's no doubt about it.
We're thrilled our app fits your needs perfectly! Your feedback on our support and updates is greatly appreciated. Thanks for choosing us and for your kind words! 🌟
- Kevin & TYDAL Team
great
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & TYDAL Team
very well
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Rivo Team
Customer service is top notch, I've used them for all 3 businesses and the websites they all run on. Easy UI to work with. 10/10
Thrilled to support all your businesses with our service and UI! Your 10/10 rating means the world to us. Here's to continued success together!
- Kevin & Rivo Team
Had an awesome experience with the Rivo Email Popups app, and a huge shoutout to Paul for his quick help. He was there right when I needed him, solving my problems in real time. These guys really are the best - great app and even greater support. Highly recommend it if you’re looking to up your online store game. Thanks, Paul!
Thrilled about your awesome experience and glad we could help in real-time! Thanks for the huge shoutout and recommendation. Here to support your store's success! 🌟
- Kevin & Rivo Team
one of the best service that i got .
highly recommended !!!
We're thrilled to be one of the best services you've experienced. 🤩Thanks for the awesome feedback and recommendation!
- Kevin & Rivo Team
amazing customer service and easy to set-up! thank you so much!
So happy you found our service amazing and setup easy! Your thanks means a lot. Here if you need further assistance. 😊
- Kevin & Rivo Team
Loved the help of Pete
So glad you loved the support! Thanks for the shout-out. We're always here to help whenever you need us. 😊
- Kevin & Rivo Team
Fikk hjelp med det jeg trengte og enda mer.
Fantastisk å høre at vi kunne hjelpe deg med det du trengte og litt til! Din tilfredshet er vårt mål. Takk for tilbakemeldingen! 😊
- Kevin & Rivo Team
muito bom o aplicativo.
Obrigado pelo seu feedback! Estamos felizes que você esteja gostando do aplicativo. 😊
-Equipe Kevin e Rivo
Great app and very easy to set up with no issues. Adds a lot of value to my store.
Customer service from Paul also absolutely Fantastic.
We're thrilled that the setup was easy and that our app adds value to your store. Thanks for your positive review!
- Kevin & Rivo Team