Rivo Loyalty Rewards Referrals

A few customers have gained a loyalty reward; however, Rivo does not notify customers when they have points to spend. The app really is not fully integrated into the site because I do not get notifications when customers have points to spend either. Seems like I would have to check daily to see when customers have rewards, and then create custom emails for each customers. That is really time consuming and difficult to manage.

App works fine so far. I just started using the app today, once I've used it for a month I will submit another review.

i just started using this app .the customer care is incredible otherwise cant say more about because of the lack of experience.What annoys me though is that i have to type a minimum of 100 characters for my review

App looks good. Excited to use the app on our ecommerce store. Will share feedback once used. Thank You.

This app looks great. Unfortunately the support in setting up has been rather average hence the 3 start. The link to book an onboarding call does not work - initially it was blamed on their own theme upgrade, and now the new link sent doesn't work either so they are 'looking in to it.' As I said, it looks a great app and should tick all the boxes of what we need but tt does makes me wonder what support will be like if we do install and use and encounter issues.

I like this app it helps to set up a great rewards program. I really want to be able to reward my customers for leaving reviews. I would then give it the full 5 stars

Have not used app yet, but customer service is on point and quick to respond. Can't wait to use the app!

I think this app looks great, though nobody has used it as yet so I can't really comment on what it's like.
The support, when accessed, however, was top notch.

It was easy to setup. Live support chat was helpful. I'm using this app to increase customer engagement.

So the app was quite complicated to navigate to install. Things were not in obvious logical places like where to change text etc. There were lots of curves and roundabouts but I got there thanks to the help of Mica who was fantastic about helping me even when I asked really obvious questions. She was prompt in getting back to me and very professional. That's def the type of person you need to reward on great customer service. It's what it's all about in the end.