Rivo Loyalty Rewards Referrals
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Awesome app! Great customer service when i have questions. Emails right back when i asked for help moving the Rewards button.
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟Best wishes, Katherine
when I added this app I had no clue what to do but Abbie from Rivo. She was prompt to answer and she helped me with what I needed and also provided some great suggestions. This app is a good one and the customer service is top notch. I recommend anyone to try this app.
We're so glad to hear that you are happy with our customer service. 🤩 Thanks so much for the 5-stars and for recommending us to the community! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
Amazing app, works great and its for free. Easy to used and with options for redeem. I enjoy using this app.
Awesome! Thanks so much for the 5-star review! 🙌 Cheers, Katherine
The helpdesk's really helpful. They reply fast, I'm using the free plan and it has plenty of functions to work with!
Thank you so much for the 5-star review! 🌟 We're always here and happy to help! Cheers, Kevin
Easy to use app, and very good for building customer loyalty and receiving their registration, the only negative note is the free service is a little limited
I didn't do 5 stars because I'm new to the app and having minor teething issues but finding the customer support very responsive and helpful so definitely give this app a go if you're looking for a reward program addon
The app was very helpful and useful. As well as this the help to set my site up was very simple and recommended.
We are so happy that you like our app and support! Thank you so much for the 5-star review and for recommending us to the Shopify community! 🎉Cheers, Kevin
Really great and user friendly rewards app with responsive and friendly support. Honestly give it a try, it works perfectly. Pete from the support team is a winner.
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
simple and straightforward to setup. i like the customizable function for better branding. i know this will help to convert and retain customers
Awesome! Thank you so much for the review! 🚀 All the best, Katherine
I had to delete this app. My customers are not able to use the rewards on custom invoices. And when I manually use a coupon for my customer, there is absolutely no way to remove the coupon from my customer's account. When I asked about this issue, they told me to just let my customer know that it was already used. Obviously. But then every single time my customer goes in, it still shows their coupon and I now have had to explain to the customer four times that it is the one that we already used. And it is ridiculous that I can't remove that coupon from her account so she isn't asking to use it every time.
Hi Ashley!
James here, Head of Merchant Success at Rivo.
I'm so sorry for the hiccup here using rewards on custom invoices. You're right, the way you are doing it (manually using a coupon) is the best way.
One way to use a discount code on a manual invoice is to go to https://shopify.com/admin/discounts and find the discount associated with the customer for that reward, then use it on their order.
In terms of removing a reward, the best way we can recommend is to disable that code in the Shopify Admin – however I understand that's not ideal - as it will still show in their account! We added your vote to a feature request we have open for this, but you're right I totally agree. We should have this functionality built it – it's on the roadmap for the future and something we plan on implementing soon.
I'm going to pass this feedback along to our product and engineering teams as well. I reached out to you to make things right – please feel free to contact me back anytime: james@rivo.io
Cheers,
James