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Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).
Hi Brian,
I'm sorry for your experience so far using the app. We store credit as a referral reward – which essentially acts as a commission for referring friends, as you can earn credit for every friend you refer. I'm more than happy to set up a referral campaign and the app to function this way for you. I updated our app listing to reflect a more accurate representation of that.
I reached out over email there to help make things right.
Cheers,
James
Their customer service agent was easy to work with, knowledgeable and I felt like she truly was invested in my success.
Thanks for sharing your positive experience with our customer service. We're here to support your success! 😊
- Kevin & Rivo Team
best app
Thank you for calling us the best app! We're happy to hear you're enjoying it. If there's anything more we can do for you, just let us know! 😊
- Kevin & Rivo Team
Thanks to Paul and Jel, for making the whole setting progress fluently!
We're thrilled to hear your setup went smoothly! Thanks for your feedback, and we're here whenever you need us. 😊
- Kevin & Rivo Team
My brand is still in start up phase, so as you could assume, we add different apps here and there just to test the " is it worth it? will it make an extra buck?" type method. Rivo was one of those apps we have seen before but didnt expect much out of it HONESTLY. However, we hit that point where my brand is growing immensely and i went to just customize the rivo app today and it really works, like i did not expect the amount of sales attributed and accounts created in the first 30 days alone!
aside from that, Jel has helped us on the customer support side and she was attentive quick and helped us with absolute ease.
So is it worth it, really? Yes, no bluff or fluff, this app actually works for us and i dont leave reviews on apps unless im actually impressed.
Wow, thanks for such an honest and detailed review! Thrilled Rivo exceeded your expectations and truly made an impact. Your success is what we aim for. 😊
- Kevin & Rivo Team
Abbie was GREAT!!!
Wonderful! Thanks for letting us know. We're always here to help! 😊
- Kevin & Rivo Team
Dealt with Abbie this evening she was extremely helpful and professional sorting my issue out! Thanks again Abbie
Great to hear that we were able to help you out! Thank you for sharing your positive experience!
- Kevin & Rivo Team
INCREDIBLE customer support! I chatted with Pete, at 10:55pm, with urgent requests to embed features into my theme. I was worried it would be too late for someone to help me efficiently. He was timely, professional, and took care of all of my requests either with helpful explanations or by doing it for me (which I greatly appreciated). Highly recommend!!!
Thanks for the shoutout! 🌟 We're here round the clock to assist. Delighted we could meet your needs promptly and professionally. Cheers!
- Kevin & Rivo Team
Nice app
Thanks for the feedback! We're glad you like the app. 😊
- Kevin & Rivo Team
Great service for my store. Helpful customer service. Great app overall.
Thank you for the positive feedback! We're delighted to hear you're happy with our service and find our app helpful for your store!
- Kevin & Rivo Team