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don't use this app. When I delete it, there's still a pop up on my website. I have to reinstall the app and ask them to delete the pop up. Horrible
Hi Yuan!
This is Lea from Rivo.
Firstly, I'd like to apologize for your experience with the app. It looks like you recently installed the app, and I can see you've reached out, and were able to get in touch with our chat representative but went idle. I'm pleased to inform you that the prompts are no longer appearing in your store. So sorry again for the hiccup here. Uninstalling the app usually takes a while to remove leftover settings and codes within the your theme.
We've sent you an email to reach out and get to the bottom of this problem for you.
Please feel free to contact me back anytime: lea@rivo.io
Cheers,
Lea
Hey Moshades team! James here from Rivo – just reaching out to get to the bottom of what's happening here. I reached out over email to help make things right.
Cheers,
James