Recensioni (2.248)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 96% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
20 settembre 2024

Arianne from Rivo has been an absolute lifesaver for my Shopify store! As a busy entrepreneur, I don't always have the time to handle the smaller details, and Arianne's quick responses and helpful service have been invaluable. I've received numerous bonuses and excellent support throughout my time with Rivo, and I'm truly grateful for their dedication to helping my business thrive."

MNE Waste Management
Sudafrica
Quasi 2 anni di utilizzo dell’app
Rivo ha risposto 23 settembre 2024

Thrilled to hear Rivo's making a big difference for you! We're here to help anytime—thank you for trusting us with your business. 😊
- Kevin & Rivo Team

17 agosto 2024

I love this app! I have tested pretty much all the loyalty apps available for Shopify, and this is by far the best. Even better is the awesome customer service. Jel was very helpful today and upgraded my account for free! Now that's service!

Simon's Collectibles
Regno Unito
6 mesi di utilizzo dell’app
Rivo ha risposto 19 agosto 2024

So glad to hear that, thank you! We're thrilled you love the app and our service. Enjoy your upgrade! 😊🎉
- Kevin & Rivo Team

Data modifica: 12 agosto 2024

(Updated Review 8/12)

Rivo is a great app at an affordable price. We had a hiccup in the past, but they sincerely took ownership of the problem and made it right. Don't pass on Rivo, your customers will thank you.

Sky High West Chester
Stati Uniti
Circa 2 anni di utilizzo dell’app
Rivo ha risposto 9 agosto 2024

Hey Brandon,

I'm so sorry for your experience with support. I can see you were waiting a few days for a response. Regarding the actual page load on mobile – I believe this is now resolved.

I sent you over an email to help make things right there.

Cheers,
James

5 settembre 2024

The app is very well thought out and everything makes sense and is very well structured. It is a good support for us in building up our customer base. Big thanks also to Paul from the support team who helped us very quickly and in a friendly manner.

Hermex.ch
Svizzera
2 mesi di utilizzo dell’app
Rivo ha risposto 8 settembre 2024

We're thrilled to hear the app is helping you build your customer base! A big thanks for your kind words about our support team. Here to help anytime! 😊
- Kevin & Rivo Team

18 agosto 2024

I reached out to Paul for a couple of questions. He was very quick to assist me. I was a little bummed to find out there isn't a way for customers to enter text on question based "ways to earn" tasks within the app like a couple of other apps offer and the only work around is to create a form with a separate URL or something. Hopefully an in app question/form option comes in the future since it really is a great app. Either way, Paul was great and gave me the little bit of code I needed for the landing page in like 5 seconds.

TrendyBlendMarket
Stati Uniti
Circa un mese di utilizzo dell’app
Rivo ha risposto 19 agosto 2024

Thanks for your feedback! We're glad our support team was quick to help. We appreciate your suggestion and will keep it in mind for future updates. Happy to hear you're enjoying the app overall!
- Kevin & Rivo Team

27 agosto 2024

Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!

Soulmoss
Australia
2 mesi di utilizzo dell’app
Rivo ha risposto 28 agosto 2024

Thanks so much! We're glad to be helpful and appreciate your kind words. We'll keep working hard to support you!
- Kevin & Rivo Team

26 settembre 2024

I have been using this app for over a month now and have been so impressed with customer support, in particular Arianne.

Every time I need help or support they are there, they answer quickly and actually help.

They go out of their way to help, it is refreshing to work with a company who do not take me for granted.

Thank you for being there when i need you and, Arianne is a superstar.

Shane
www.chicandco.co.uk

Chic & Co Home
Regno Unito
18 giorni di utilizzo dell’app
Rivo ha risposto 30 settembre 2024

We're thrilled to hear our support team has been there for you every step of the way! Thanks for your wonderful feedback and for calling us superstar—we're just happy to help! 😊
- Kevin & Rivo Team

20 settembre 2024

Stellar customer service and very, very helpful! I do judge these apps by the customer service provided. I think we're going to be long-term partners.

BB Boutique & Co.
Stati Uniti
3 mesi di utilizzo dell’app
Rivo ha risposto 23 settembre 2024

Looking forward to a long and successful partnership. Thanks for your trust in us! 😊
- Kevin & Rivo Team

15 agosto 2024

Great support and fast response times. Lot of good documentation, some of it does seem to be outdated for the old way that they did landing pages but overall easy to get setup.

Vive Juicery
Stati Uniti
3 mesi di utilizzo dell’app
Rivo ha risposto 19 agosto 2024

Thanks for your feedback! Glad you found setup easy. We’re updating our docs to keep everything current. Appreciate your support!
- Kevin & Rivo Team

18 settembre 2024

RIVO has been excellent to work with. From clear onboarding instructions to 5 star to assist you along the way building a comprehensive rewards program. Would highly recommend!

Vera Hair Company
Stati Uniti
4 mesi di utilizzo dell’app
Rivo ha risposto 19 settembre 2024

We're thrilled to hear about your positive experience with RIVO! Thanks for the high praise and recommendation. 😊
- Kevin & Rivo Team