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Mica was awesome! Answered all my questions, handled my requests and even offered suggestions I didn't know were available.
So glad our support team was awesome and went above and beyond for you! We're here to ensure you get the best experience. Thanks for sharing! 😊
- Kevin & Rivo Team
The interaction with the customer support was very helpful.
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
bummed with how they count orders that don't even use the code as part of the counted sales. Any sales coming from Shopify would count towards the monthly sales. This doesn't make any sense, if a customer doesn't even know about the program they check out bc of an ad- that shouldn't be counted towards the count with the app. I had to uninstall it after installing it and asking support about this. I hope they will change this to reflect on the true sales reflecting the use of Rivo.
Hi Candi,
This is Lea from Rivo! Thank you for taking the time to share your feedback. We're sorry you're not satisfied with your experience with the app.
Our loyalty program, like most others on Shopify, counts all orders as part of the billing structure. This is not specific to just our app but is a common standard to keep things transparent and fair. It ensures pricing aligns with the value businesses receive from the app.
By tracking all orders, we can monitor customer behaviors, even for those who haven't engaged with the loyalty program yet. This insight can support businesses in refining their marketing and engagement actions.
We're continually listening to feedback like yours and striving to improve. We truly hope you'll consider trying Rivo again in the future.
If there's anything else we can do for you, please feel free to reach out to me at lea@rivo.io.
Best Regards,
Lea
super easy to talk to..understood requirements promptly and took necessary actions successfully in no time..very efficient service..thanks
Great to hear our service was a breeze and met your needs swiftly! Thanks for the shout-out! We're here to help anytime.
- Kevin & Rivo Team
Mica was very helpful on getting me set up. Customer service is very responsive and all for free!
So glad to hear you found our support team helpful and responsive! Thanks for your review!
- Lea & Rivo Team
I used the chat for help. Arianne was very helpful and informative!
Happy to hear our chat support was helpful and informative! Thanks for the feedback. If you have any more questions, we're here to assist you!
- Kevin & Rivo Team
I can't speak to the app itself as I just added it to my store today, but their customer service is phenomenal. I had trouble figuring out somethings and Abbie was fantastic at helping me!
Thanks for sharing your experience! We're so happy our support team could assist you. Welcome to our community, and we're here for anything you need! 😊
- Kevin & Rivo Team
Awesome
Thanks for your feedback. We'll keep doing our best to provide you with top-notch experience.
- Lea & Rivo Team
I talk with Abbie. She is very pretty and very helpful girl.
I'm very happy with her.
Thanks for your kind words! We're glad you had a positive experience with our support team. Your satisfaction is our top priority! 😊
- Kevin & Rivo Team
App ist top und Service ist wirklich toll und sehr nett, wenn Probleme auftaucht, werden Sofort gelöst
Danke für Ihre netten Worte! Wir freuen uns, dass Ihnen unsere App und unser Service gefallen. Immer für Sie da, wenn Sie uns brauchen!
- Kevin & Rivo-Team