Rivo: Loyalty & Referrals , 1,798件のレビュー
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I had to delete this app. My customers are not able to use the rewards on custom invoices. And when I manually use a coupon for my customer, there is absolutely no way to remove the coupon from my customer's account. When I asked about this issue, they told me to just let my customer know that it was already used. Obviously. But then every single time my customer goes in, it still shows their coupon and I now have had to explain to the customer four times that it is the one that we already used. And it is ridiculous that I can't remove that coupon from her account so she isn't asking to use it every time.
Hi Ashley!
James here, Head of Merchant Success at Rivo.
I'm so sorry for the hiccup here using rewards on custom invoices. You're right, the way you are doing it (manually using a coupon) is the best way.
One way to use a discount code on a manual invoice is to go to https://shopify.com/admin/discounts and find the discount associated with the customer for that reward, then use it on their order.
In terms of removing a reward, the best way we can recommend is to disable that code in the Shopify Admin – however I understand that's not ideal - as it will still show in their account! We added your vote to a feature request we have open for this, but you're right I totally agree. We should have this functionality built it – it's on the roadmap for the future and something we plan on implementing soon.
I'm going to pass this feedback along to our product and engineering teams as well. I reached out to you to make things right – please feel free to contact me back anytime: james@rivo.io
Cheers,
James
We were happy at the beginning but after a while it came up that the tool is very simple. It's all working with shopify coupons but only a few settings can be made. Missing features are e.g. - codes are only one-time-usable (it's not possible that a customer uses the same code several times after achieving a goal; After a while a customer has so many codes, it is a mess in their account)
- no default combinable codes. That is really bad. Shopify allows combined codes, but it's not possible to create combinable accounts in Rivo. If you want your super loyal customers to be able to use a code for free shipping and a second for 5% off at the same time, you have to manually click through the codes in Shopify and activate them one by one. This is time consuming and should be automated. Customers are writing us bad mails, because they want the benefit of a second voucher instantly, not after waiting hours until we clicked the combinable button in the shopify admin area. - new features are coming up in far too long periods. In the "whats new" section you see it takes month between new features.
Du bist unglaublich! ✨ Vielen Dank, dass Sie zu unserer App gewechselt sind und ein durchdachtes Feedback hinterlassen haben. Wir sind Kunden wie Ihnen so dankbar. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🍻 Prost, Kevin
This App can NOT yet reward customers with Gift Cards. It instead gives a discount code so the customer can buy themselfes a voucher and they can then redeem in another purchase. However the friendly support and team is promising to add this and I hope to be able to use this soon. 5 stars if they add this feature.
Thank you for your feedback and for trying Rivo Loyalty! I'm so sorry for not having this feature available yet. As mentioned by our merchant success team, you can still add a gift card as a 'free product' reward in the app, which is a great workaround we've seen other merchants have success with.
Building out the feature to reward customers with gift cards is definitely on the roadmap for release, and I've asked our head of engineering to bump this up in priority as well.
I've added your vote to the feature request and when we release it, we'll reach out and let you know!
Cheers,
James & the team at Rivo :)