Rivo Loyalty Rewards Referrals
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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I'm an early adopter of this app and have found it just about faultless - love the way the developers take feedback on board and improve or enhance it according to user experience. Support is absolutely excellent - personable, flexible and really obliging. Thank you!
You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin
Super easy to use and the customer service team is great! They responded very promptly, were friendly and professional. Would definitely recommend!
What a wonderful review! 🤩 Thank you so much for the positive feedback and for recommending us to the Shopify community! All the best, Kevin
Rivo has a great support team! Lance is the support who helped me, and he was very helpful and answers all my questions clearly. App is also great as well. Works great and looks great!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin
Update: Update: It's really no good app. The support is terrible and during the last year the support has not solved one single issue. They are anwering but not fixing. The tool has good thoughts but almost everything is not working proberly so we have lots of complaints. Our most loyal customers are leaving one by another because they will not use our homepage because of Rivo anymore. It's a shame. I am describing the problems to Rivo all the time, but they don't care. E.g. currently, the Free-Product-Voucher is not working fine. I described it, I attached screenshots. But no solution. We will find another way to make our customers happy. Very disappointing.
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I'm sorry to hear about your experience with our app. We apologize for the inconvenience caused and understand your frustration. We're committed to resolving any issues you're facing and improving your satisfaction. We'll keep you updated on the progress of your case on our existing thread. We value your feedback and will work hard to make things right for you. If you need any further assistance, please don't hesitate to contact us anytime!
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Du bist unglaublich! ✨ Vielen Dank, dass Sie zu unserer App gewechselt sind und ein durchdachtes Feedback hinterlassen haben. Wir sind Kunden wie Ihnen so dankbar. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🍻 Prost, Kevin
Exactly what I wanted, easy to use, and does what they describe it to do.
And it really has a free plan!
Thank you for the awesome review! ✨ We really appreciate you using the app. All the best, Kevin
I signed up for this app when it was newer and I have been happy with it. They listen to your feedback and continue to try to improve and add features.
Excellent! It's music to our ears that you are happy with our app! 🙂 Let us know if we can help answer any questions at any time. All the best, Kevin
Still alot to learn about the App. But Betty from customer services fast efficient and absolutely brilliant! I cannot praise the team enough! Check it out, its a great tool for a new buisness! Thankyou!
We love helping new businesses and truly appreciate you choosing our app! Thank you so much for the positive feedback and 5-star review! Much appreciated, Kevin
Just coming back to the app. I've had success with it before, now trying to be more deliberate with it, and hopefully generate a lot of sales. Jel helped me re-set up the app, and I appreciate her help. She went above and beyond for me, and saved me a lot of time. Would recommend this app for the customer service alone!!
Glad to hear you are liking the app so far! 😊 If you need anything at all just let us know. Thanks, Kevin
This app looks great. Unfortunately the support in setting up has been rather average hence the 3 start. The link to book an onboarding call does not work - initially it was blamed on their own theme upgrade, and now the new link sent doesn't work either so they are 'looking in to it.' As I said, it looks a great app and should tick all the boxes of what we need but tt does makes me wonder what support will be like if we do install and use and encounter issues.
Hey there! I am so sorry for the hiccup with scheduling a call. Initially when you raised the issue, we had it updated, but our web team rolled back some changes on the website and I believe the link update was rolled back with it. This is 100% our fault and I'm sorry for the rough start.
Please feel free to book a call with me anytime, I've also sent over an email to help make things right.
https://calendly.com/james-rivo/loyalty
Cheers,
James
Love the ease of use on this app for myself and my customers. The customer service is phenomenal and Harlem was very friendly and helped me quickly! ❤️
We always make sure to provide our customers with the best service possible and, we're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin