Rivo Loyalty Rewards Referrals

Rivo Loyalty Rewards Referrals

Avaliações (2 374)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
28 de outubro de 2024

Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.

Cover Me Designs
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por Rivo 29 de outubro de 2024

Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team

21 de novembro de 2024

Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.

The Adora Pup Shop
Emirados Árabes Unidos
3 days usando a aplicação
Questão respondida por Rivo 22 de novembro de 2024

Thank you for such a wonderful review! We're delighted about your positive experience with our support team. Your appreciation truly motivates us!
- Kevin & Rivo Team

12 de setembro de 2024

My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.

GOTA Coffee Experts
Áustria
13 days usando a aplicação
Questão respondida por Rivo 13 de setembro de 2024

Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊
- Kevin & Rivo Team

22 de novembro de 2024

Five star support (thanks Pete), but the app is exprensive.

Povcars
França
3 days usando a aplicação
Questão respondida por Rivo 24 de novembro de 2024

Thank you for the five-star review for our support team! We understand your concerns about the cost and are always looking for ways to deliver great value.
- Kevin & Rivo Team

3 de outubro de 2024

Until now I'm having a good experience.
Abbie help me out with my query and showed herself proactive doing more than I asked.
I appreciate the help, and your customer care, Abbie! #ThankYou!

AExpress Store
Irlanda
About 1 hour usando a aplicação
Questão respondida por Rivo 7 de outubro de 2024

So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊
- Kevin & Rivo Team

27 de setembro de 2024

4/5 so far, as I am yet to onboard customers. However, the customer support was fantastic.

Fragrance HQ Kenya
Quénia
About 1 hour usando a aplicação
Questão respondida por Rivo 30 de setembro de 2024

Thanks for the great rating and feedback on our customer support! We hope you continue to have a fantastic experience as you onboard customers. 😊
- Kevin & Rivo Team

18 de julho de 2024

great customer service

MDTHEBRAND
Países Baixos
3 months usando a aplicação
Questão respondida por Rivo 22 de julho de 2024

Thanks for the kind words! We're thrilled you enjoyed our customer service. Looking forward to serving you again soon! 😊
- Kevin & Rivo Team

21 de maio de 2024

Arianne from the chat was amazing and very helpful thank you so much for all your help!!

Khylos Kawakawa Boutique
Nova Zelândia
2 months usando a aplicação
Questão respondida por Rivo 23 de maio de 2024

Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know!
- Kevin & Rivo Team

27 de junho de 2024

great customer service

Essantiok
Reino Unido
3 months usando a aplicação
Questão respondida por Rivo 1 de julho de 2024

Thank you for your feedback! We're glad you had a positive experience with our customer service. Let us know if there's anything else we can improve!
- Kevin & Rivo Team

9 de janeiro de 2024

Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.

Struck Apparel USA
Canadá
26 days usando a aplicação
Questão respondida por Rivo 12 de janeiro de 2024

Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help!
- Lea & Rivo Team