Avaliações (2 494)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
2 de fevereiro de 2025

It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.

Wolf-Lux
Bélgica
5 meses usando a aplicação
Questão respondida por Rivo 3 de fevereiro de 2025

Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority!
- Kevin & Rivo Team

28 de outubro de 2024

Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.

Cover Me Designs
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por Rivo 29 de outubro de 2024

Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team

27 de janeiro de 2025

I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!

Square One Scents Wax Melts and Home Fragrance
Reino Unido
17 dias usando a aplicação
Questão respondida por Rivo 30 de janeiro de 2025

Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth!
- Kevin & Rivo Team

20 de janeiro de 2025

Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.

Sketch Thrift Store
Austrália
6 meses usando a aplicação
Questão respondida por Rivo 22 de janeiro de 2025

Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊
- Kevin & Rivo Team

21 de novembro de 2024

Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.

The Adora Pup Shop
Emirados Árabes Unidos
3 meses usando a aplicação
Questão respondida por Rivo 22 de novembro de 2024

Thank you for such a wonderful review! We're delighted about your positive experience with our support team. Your appreciation truly motivates us!
- Kevin & Rivo Team

9 de fevereiro de 2025

New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!

PUREDerm
Estados Unidos
Aproximadamente 7 horas usando a aplicação
Questão respondida por Rivo 10 de fevereiro de 2025

We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help!
- Kevin & Rivo Team

6 de janeiro de 2025

Jel from the support team is very kind and helpfull

The 90's sisters
Espanha
4 dias usando a aplicação
Questão respondida por Rivo 7 de janeiro de 2025

Thank you for your kind words! We're so glad our support team was able to help. We're here anytime you need us! 😊
- Kevin & Rivo Team

3 de outubro de 2024

Until now I'm having a good experience.
Abbie help me out with my query and showed herself proactive doing more than I asked.
I appreciate the help, and your customer care, Abbie! #ThankYou!

AExpress Store
Irlanda
4 meses usando a aplicação
Questão respondida por Rivo 7 de outubro de 2024

So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊
- Kevin & Rivo Team

22 de novembro de 2024

Five star support (thanks Pete), but the app is exprensive.

Povcars
França
3 dias usando a aplicação
Questão respondida por Rivo 24 de novembro de 2024

Thank you for the five-star review for our support team! We understand your concerns about the cost and are always looking for ways to deliver great value.
- Kevin & Rivo Team

12 de setembro de 2024

My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.

GOTA Coffee Experts
Áustria
13 dias usando a aplicação
Questão respondida por Rivo 13 de setembro de 2024

Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊
- Kevin & Rivo Team