Rivo Loyalty Rewards Referrals
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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Super fast answers, and excellent real time assistance.
Thanks for the awesome feedback! We're glad you enjoyed the fast and real-time assistance. Here whenever you need us! 🌟
- Kevin & Rivo Team
it was good and arianne responded to every doubts that i had. full points to her and the rivo team. great job
Great to hear you had a positive experience and all your doubts were cleared! Thanks for the awesome feedback! 🌟
- Kevin & Rivo Team
Excellent service from Arianne, very helpful and sorted everything i needed. Thank you.
We're so glad to hear that everything was sorted to your satisfaction. Thank you for your kind words! 😊
- Kevin & Rivo Team
Jel was very helpful in helping me set up Rivo, I've had a look and rivo is probably the best loyalty app out there. Appreciate the quick responses in helping me set up when I ran in to issues
Thanks so much for your kind words! We're thrilled you're enjoying Rivo and found our support helpful. We're always here if you need us! 😊
- Kevin & Rivo Team
great support just to get started... We are excited to be working with Rivo and even more excited with the customer support! Abbie quickly and clearly answered our questions.
Thrilled to have you on board and excited to hear our support team could assist you so well! We're here whenever you need us. 😊
- Kevin & Rivo Team
Arianne was very helpful, got me up and running almost immediately. Would definitely recommend
Thanks for your review! We're so glad it was a smooth start for you. Appreciate the recommendation! 😊
- Kevin & Rivo Team
Dan in the support team was great today solving a code and design issue - very responsive, efficient and knowledgeable. All sorted, thank to him!
We're excited to support you through your integration with Rivo! Thanks for your kind words, and we look forward to seeing your business grow. 😊
- Kevin & Rivo Team
I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Hey Chris,
James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred.
On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix.
We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at james@rivo.io.
I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening.
Thanks and looking forward to hearing back from you!
Cheers,
James
Jel and Bryan from customer support was extremely helpful, provided me with lots of information about rivo and most importantly did not try to push by upselling any additional features. Bryan assisted me with some re-branding off the app to help fit into my themes. Life saver great experience on day 1. :)
Thanks so much! We're thrilled to hear our support team could help with your rebranding. We're all about making your experience smooth and stress-free. Cheers to a great start! 😊
- Kevin & Rivo Team
Had great help from Paul completing the setup!
We're glad to hear the setup went smoothly with our help! Thanks for sharing your experience! 🌟
- Kevin & Rivo Team