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Had an easy time setting up the app and had great help & support from a support member (Mica). From what I've seen this app is straightforward and easy to set up / use so I'm glad to have come across this app.
Thanks so much for your review! Our goal is to make things a breeze and easy for our customers. We're so glad you found our app helpful! 🎉 Feel free to reach out if you need anything else.
- Lea & Rivo Team
This is by far the most simple app to navigate your business, and help gain customers to purchase from your store. Paul and his customer service was superb he was very helpful, and he also showed me some tips and tricks for my store.
Your satisfaction is our top priority. Thank you for choosing our app and for giving us the opportunity to serve you. If there's anything we can do to improve your experience, please don't hesitate to reach out.
All the best, Kevin
Great customer service from Jel, making sure everything was easy to understand and apply to my store.
We're so glad that you're happy with our services! We take pride in delivering exceptional customer experiences and are committed to ensuring you have everything you need to succeed.
All the best, Kevin
Very good and useful app and Very friendly customer service, especially from Paul! Helped me out with all my queries!
So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know.
Much appreciated, Kevin
she was so nice and helpful with everything. answered all my questions promptly and knew the answer to every single one! her name is jel.
It's great to hear that we were able to assist you with all of your questions and provided excellent customer service. Thank you for your feedback!
Cheers, Kevin
So the app was quite complicated to navigate to install. Things were not in obvious logical places like where to change text etc. There were lots of curves and roundabouts but I got there thanks to the help of Mica who was fantastic about helping me even when I asked really obvious questions. She was prompt in getting back to me and very professional. That's def the type of person you need to reward on great customer service. It's what it's all about in the end.
Hey Cheeky Bum team!
Thank you so much for your feedback. I read through your chat history and wanted to touch on your feedback here.
We're making some major improvements to User Experience in the app next quarter and wanted to thank you for your feedback. And I'm sorry our app made it difficult to find what you were looking for! User Experience is one thing we keep front of mind when designing and developing any feature at Rivo this is another reminder that we need to continue to focus our efforts there.
More than happy to jump on a zoom call and go through a UX interview with you to help improve our app. Let me know if you want me to take us up on that: james@rivo.io.
Cheers,
James
Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier
Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations.
As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience.
Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service.
Best regards, Kevin
Abbie was very helpful and pleasant to work with. Highly recommended. I'm extremely happy with the service I received.
Your satisfaction is our top priority, so we're thrilled to hear that you're happy with our services. Thank you for taking the time to share your feedback with us - it means a lot!
All the best, Kevin
I just downloaded and am browsing but this app seems pretty amazing. Chat Assistant -Pete is Perfect! He is very nice and helpful :) Got all the answers I want from him!
Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know.
Cheers, Kevin
Paul from customer service was awsome, thank you for your help, he had everything sorted out, in very fast and professional way
Thank you so much for the amazing feedback! We're thrilled to hear that our team was able to help you out promptly! 🙌 We truly appreciate your support and are here for you whenever you need us.
- Lea & Rivo Team