Rivo: Loyalty Program, Rewards

Easy to use and the customer service has been very helpful! Arianne has been very patient and understanding with everything!

Appreciate the support

They were very helpful!

We have been using this app for approximately four years, and the customer support provided by this company has been truly outstanding throughout that time. The team consistently demonstrates availability, prompt responses, and a strong ability to provide clear and helpful explanations, conveying confidence in every interaction. It is evident that there is a genuine commitment to finding effective solutions and ensuring a positive customer experience. A high-quality service that truly makes a difference.

Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy. For example:
- Referral link doesn't show on customer account main page, customer needs to go to "Profile" to see their link.
- Loyalty landing page is an absolute mess out of the box, sections are misaligned, color customizations don't work, and there are padding issues. Unless you plan on doing custom CSS, it's not worth it.
- Support doesn't help at all, tells you "You'll need custom CSS". Some of the CSS things they mentioned, I was able to fix with a shopify settings. If you ask for help, they mentioned that you'll need to upgrade to their $699 month plan to have them help.

Terrible experience, would not recommend.

Good and prompt support. The app is very good value, best in the market. I don't have many problems in installing it.Thank you very much!

overall its very good product and customer service is excellent in my experience.

We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.

We were hesitating between 2 other softwares and Rivo for our referral program. We decided to launch with Rivo and I’m so glad we did.

It has a lot of customisability and features and is SUPER easy for a non-technical team to set up.

Abbie from customer support is phenomenal. She responds within minutes, taking her time to fully understand our requirements before swiftly helping us implement the correct solution.

Thank you very much Abbie !!!

Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!)

Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!