評論 (2,494)

整體評分
4.9
各級評分數量
  • 96% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2025年2月2日

It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.

Wolf-Lux
比利時
使用應用程式 5個月
Rivo 已回覆 2025年2月3日

Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority!
- Kevin & Rivo Team

2024年10月28日

Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.

Cover Me Designs
美國
使用應用程式 接近2年
Rivo 已回覆 2024年10月29日

Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team

2025年1月27日

I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!

Square One Scents Wax Melts and Home Fragrance
英國
使用應用程式 17天
Rivo 已回覆 2025年1月30日

Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth!
- Kevin & Rivo Team

2025年1月20日

Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.

Sketch Thrift Store
澳洲
使用應用程式 6個月
Rivo 已回覆 2025年1月22日

Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊
- Kevin & Rivo Team

2024年11月21日

Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.

The Adora Pup Shop
阿拉伯聯合大公國
使用應用程式 3個月
Rivo 已回覆 2024年11月22日

Thank you for such a wonderful review! We're delighted about your positive experience with our support team. Your appreciation truly motivates us!
- Kevin & Rivo Team

2025年2月9日

New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!

PUREDerm
美國
使用應用程式 大約7小時
Rivo 已回覆 2025年2月10日

We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help!
- Kevin & Rivo Team

2025年1月6日

Jel from the support team is very kind and helpfull

The 90's sisters
西班牙
使用應用程式 4天
Rivo 已回覆 2025年1月7日

Thank you for your kind words! We're so glad our support team was able to help. We're here anytime you need us! 😊
- Kevin & Rivo Team

2024年10月3日

Until now I'm having a good experience.
Abbie help me out with my query and showed herself proactive doing more than I asked.
I appreciate the help, and your customer care, Abbie! #ThankYou!

AExpress Store
愛爾蘭
使用應用程式 4個月
Rivo 已回覆 2024年10月7日

So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊
- Kevin & Rivo Team

2024年11月22日

Five star support (thanks Pete), but the app is exprensive.

Povcars
法國
使用應用程式 3天
Rivo 已回覆 2024年11月24日

Thank you for the five-star review for our support team! We understand your concerns about the cost and are always looking for ways to deliver great value.
- Kevin & Rivo Team

2024年9月12日

My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.

GOTA Coffee Experts
奧地利
使用應用程式 13天
Rivo 已回覆 2024年9月13日

Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊
- Kevin & Rivo Team